I had an issue with my room since the first day. The door wasn’t easily unlocked unless you tackled it. I had to go to the lobby three times to report it since over the phone there was no help. They said they fixed it, yet I had to go the next day for the very same thing. I was on my honeymoon with my wife and not being able to get into our room when we needed to was one of the most frustrating experiences I ever had in a resort, and the lack of caring from the Guest Service department was the most disheartening thing.
Dewyn
Dewyn、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月26日
Todo bien con el Hotel, solo que los carritos no te llevan como según dicen en la instalación, otro detalle son los restaurantes a la carta, no soy muy buenos, por lo demás todo bien
Karen
Karen、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月26日
Staff unhelpful not kindness in the restaurant staff very distracting talking by the pool you have to ask them what you want to drink many times the beach was Great and the food good too thank you
Soraya
Soraya、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月26日
Poor transportation inside of property, big hotel need more transportation
Orlando
Orlando、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月26日
The grand palladium was by far a great choice we met some very nice prople also we met some nice driver's who really helped is out alot !!! Didn't like how they try to convince you to get a time share would've been nice if they told us that's the reaso why they would pick you up in the morning for breakfast!!! But overall it was a great experience
roselyn
roselyn、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月25日
Fue una experiencia maravillosa el trato del personal desde que llegamos fue excelente. Las facilidades excelentes, la comida riquísima en fin todo fue estupendo. El trato de Américo , Ramón , Carlos y Leandro del spot bar maravilloso . De Antonio , Ricardo , Félix en la barra de la piscina espectacular. Rafael en el área de el bufet súper y Daniel ( alias Tito trinidad ) y los demás del área de choferes súper . Los chicos de animación brutales las actividades nocturnas buenisimas . En fin volvemos pronto gente muy querida y amable. Nos hicieron sentir como en casa . Gracias !!
ELSA MARTINEZ
ELSA MARTINEZ、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月25日
Karim
Karim、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月25日
José Alberto
José Alberto、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月24日
Excellent
Natia
Natia、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月24日
Everything was great
Betzy
Betzy、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月23日
The resort is old school
Rooms looks old
Food is OK
Employees are nice
Denisse
Denisse、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月22日
First, I would like to say if you are looking just to stay in your room this place is for you. It’s a lot of walking, waiting for trains in the hot heat to get to your destination not a lot of amenities that I saw for adults a secret pool that I’ve never seen And the bellboy let’s talk about the bellboy or customer service. I lost my keys at two in the morning. My husband was drunk. I went to the counter to see if I can get another key. I was questioned why I don’t know my room number because my husband has the key cards. The man was rude. Said I didn’t have a hotel room there refused to give me a key card I yelled at him to look for my information instead of sending me places at 2 o’clock in the morning, instead of helping me disgusting thing I had to endure not only to walk at 2 o’clock in the morning to find the counter which was almost a 3 mile walk from my room and at the end he told me next time remember your room number I will never go back to that hotel