1. We booked executive lounge access room but had to wait about 15 mins line at the first floor front desk. I asked concierge first but they didn’t help.
2. Door man didn’t open the front door many times even they are free.
3. Lounge staff treated us great.
4. The room had a strong mild smell. I think it was from AC.
5. No turn down service anymore? I expected that they put Conrad duck but only received Conrad bear at the front desk when we checked in.
6. Breakfast was great.