My husband prepaid for the stay as my wallet was stolen on my business trip. Hotel refused to let me check in as I didn’t have a credit card!! I did have a debit card (thankfully) but still the hotel said that I couldn’t check in even through the situation had been explained to them at time of booking, everything was paid for and the hotel chains own policies state debit cards can be used.
Hotel also refused to refund the money paid for the room.
Heather
Heather、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月12日
Rebecca
Rebecca、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月8日
Hotel was able to adjust our room to a double queen to accommodate 3 adults. Really appreciated that.
Evelyn
Evelyn、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
Ray
Ray、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月23日
Great Place!
Excellent! Right away on checking in they were so nice and offered us great advice on taking the train into Toronto for the Taylor Swift show at the Rodgers Centre. Even when we returned back that evening we got such a nice return greeting. Breakfast was delicious and had many offerings. The room was even ready early for us which was very convenient!