When we checked in, after we showed them our passport the front desk told us to wait for five mins at the lounge. We waited for over 30mins but no one came so I went to the front desk and told that we are still waiting for the room key to another staff and she gave me the key in a second. I guess they totally forgot about us and it was so disappointing. We just want to take a rest after the long flight.
The housekeeping staff and other staff were nice. We enjoyed the swimming pool and gym. If you use MRT, Bencoolen station is right around the corner and Dhoby goaut station is close and useful.
the shower head was ok but the rain shower made a crazy noise & was afraid that the ceiling may get dropped on my head so stopped using it immediately. very unfortunate experience.
luggage handlers were so nice & friendly.
breakfast on the club floor was not so appealing.