2/10 (不満)
2025年2月26日
Terrible customer service
Awful. I made a reservation at the hotel weeks in advance on a Monday for a relaxing stay without a special event. I got a text message the day before my stay saying a parade on St Charles Ave had been rescheduled during the evening I booked, and parking was no longer free and there would be an additional charge for parking. I have zero interest in large crowds, parades, congested traffic and parking problems. I should have been offered a refund, but I was not. I did not visit New Orleans or stay at the St Charles Coach House. Extremely poor customer service. I should receive a refund.
Phillip
Phillip、1 泊旅行
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