オムニ ロイヤル オーリンズ ホテル

一部コンセントのアウトレットが緩く、利用できなかった。

3 泊 の旅行, 2019年03月23日

Expedia の宿泊者限定の口コミ

True staff were all very nice and helpful . The hotel itself is nice , room was outdated , poor lighting , the patio area needed to be hit with a pressure washer , cigarette buds were on patio ground . The shower was outdated, small … I just expected better room accommodations for rating and price.

Amanda, 3 泊 の旅行, 2021年10月15日

Hotels.com の宿泊者限定の口コミ

Poor customer service

I have stayed at this property many times in the past and always had a good experience. This recent experience was terrible. We booked on hotels.com. My teenage daughter and I were spending a dad/daughter weekend. Upon arrival, we expected a room with two queen beds. The front desk agent said he had us in a room with a single queen bed. That's a little tight, considering I had a teenage girl with me. He said he had a room with two queens but there would be an upcharge for an upgraded room. I objected and said we were supposed to already have that kind of room. He blamed hotels.com and said it was the Omni's discretion to assign us a room. It was 8:30 p.m. and I said the room would likely go unused. He agreed but said there was an upcharge. The manager then came over. I again asked for that room and informed him I was a repeat guest. He said, "that's not the point" and demanded an upcharge. I said no and we stayed in a room with one queen. The room was tiny, the curtains were ripped and the view was terrible. I am disappointed with this stay and felt the customer service was poor. They easily could have accommodated my request but chose not to. There are competing hotels like the Royal Sonesta and Monteleone nearby and I will consider them next time I go to New Orleans.

charles, 2 泊の家族旅行, 2021年10月09日

Hotels.com の宿泊者限定の口コミ

Too expensive

Very expensive for essentially the same room as any other hotel. No breakfast and an extra $44 for parking. Literally few choices were available and would not stay here again unless no other choices again.

Huey, 1 泊 の旅行, 2021年10月05日

Hotels.com の宿泊者限定の口コミ

Bad management

Had a fried visit me and they charge my credit card for a pet even though they wasn’t staying and just visiting. Manager was very rude about it.

David, 2 泊のビジネス旅行, 2021年10月02日

Hotels.com の宿泊者限定の口コミ

The staff really made you feel welcomed. A+

Boris, 2 泊の家族旅行, 2021年10月02日

Hotels.com の宿泊者限定の口コミ

Great French Quarter location!

Great location in the French Quarter! Room was small but clean and comfortable. Service was on point. Highly recommend stopping in the Touche Bar and letting Al mix some great drinks!!

Suzanne, 3 泊 の旅行, 2021年09月17日

Hotels.com の宿泊者限定の口コミ

Room had stains on the carpet could have had better lighting there was sticky candy on the carpet

3 泊の友人との旅行, 2021年08月19日

Hotels.com の宿泊者限定の口コミ

"Stuck" in New Orleans

Great hotel in The Quarter in New Orleans. Got "stuck" in New Orleans due to weather and airline issues and stayed here (again) and it never disappoints.

James, 1 泊のビジネス旅行, 2021年08月17日

Hotels.com の宿泊者限定の口コミ

Checking in

laura m, 2 泊のビジネス旅行, 2021年08月16日

Hotels.com の宿泊者限定の口コミ