Upon check in we were greeted by a nasty and unfriendly woman working at the desk. In our room the closet door was broken, the refrigerator barely worked and the carpet was wet and the room had a chemical smell! They must have washed the carpet that morning and it had not dried. The only restaurant in the hotel was the steak house. There was no place to have breakfast. We had to search for a place to get breakfast. We did find a coffee place in the entry to the casino. It stated it opened at 6 am. At 6 am it was not open. We waited and someone showed up at 6:30am. We asked about getting coffee and she said she had to set up the cash register. She totally ignored us. We left and walked two blocks in the rain to Starbucks. When we returned we asked for bottled water. They had none. There was no place in the hotel to buy any. We found a small market a block away and purchased the water. The casino is across the street from the hotel. The only entry from the hotel is thru the basement with broken escalators. The casino is very dated. The lobby and common areas were dirty. If you attempted to call the front desk no one ever picked up! There’s only cleaningUpon leaving there were no bell hops to help with the luggage. After waiting 45 minutes we brought our own luggage down.
