If I could give zero stars, I would!! This was by far the worst “luxury” resort experience I’ve ever had. The housekeeping stole directly out of our rooms, and staff went through our personal belongings. The safes were broken, so there was no secure place to store valuables. When we reported this, management was dismissive, unhelpful, and made no effort to resolve the situation. There were also giant cockroaches in the rooms, and a terrible smell coming from the sink.
On top of that, the staff and servers were unprofessional, the food was not great, and the service was slow for not even being very busy. For the amount of money we paid, I expected a high level of customer service and security, neither of which existed here.
Now, to make matters worse, the resort has been completely unresponsive to both myself and Expedia. Save yourself the disappointment and frustration, this place is absolutely not worth the price or the stress.