We chose to stay at the Lux Grand Gaube believing it would be the perfect place to elope. However, poor communication from the dedicated wedding planner over a period of almost 6 months caused us to cancel our plans to be married there. In the end this was the better decision as our experience at the hotel was disappointing overall.
No confirmation was received from the hotel of a prearranged airport transfer until prompted. The check in was slow, disorganized and unwelcoming. Our assigned suite was near a section of the hotel under construction and was otherwise populated with many families. We were told no other rooms were available, but we would be advised if another room or an upgrade became available. We received no further communication from anyone about a room change over the course of our 8 nights there. However, we did receive encouragement to upgrade to one of the meal plans. We ate at 4 of the hotel restaurants and found the food generally to be over priced and average at best.
Our reasons for cancelling our wedding at the hotel were communicated to the resort management at the time & well in advance our our arrival. Apologies for the inconvenience were expressed, but no effort was made to improve our stay once we arrived. Apologies were also expressed when details of our disappointing experience while at the resort were communicated at the end of our stay. A $150 USD discount was offered and declined as it was of little consequence against our whole experience.