Hotel doesn’t have AC and apparently has not for months. It’s hot and if I hadn’t arrived at 1am I would have found another place to stay. Unbearably hot and muggy in my room.
Grant
1 泊の出張
10/10
Vanessa
2 泊旅行
8/10
Good downtown location, comfortable rooms, friendly service. A/C wasn’t working when we were there
Matthew
1 泊の友人との旅行
4/10
The AC was broken, we found bugs (spiders) in our room. For a suite, there were only three towels available.
宿泊されたお客様
1 泊の友人との旅行
2/10
Hands down the worst hotel surprise ever. I checked in after a lost bag at airport. On arrival there was a printed notice on the desk that showed a little wear (it was not freshly printed) indicating the AC was out. I was offered to find a new hotel but it was 1030p and I was exhausted, plus they had windows that cracked open and I said that was fine. The young lady checking me in seemed tired but was kind and offered me a bag of toiletries. I slept well and the room was quite clean, and the hotel was quite likely as it was not packed. The next morning there was no hot water. I went down to the desk where there was one gentleman who also seemed tired, handling 4+ guests all in various states of pissed off over the same issue. He issued me a new key card and when I went to the new room, another man was inside of it who I recognized from the front desk. We both went back down and a lady at the desk asked how she could help me. I said “you gave me the key to a room already occupied.” She said “I didn’t give you anything.” While she was correct I was not in the mood. They did offer me a refund and said someone was out to check on the HVAC. I went to the conference and when I returned there was still no hot water. I then requested a refund which was granted through Expedia after another 30 min of hassle and waiting, and being told they were offering a new room because the hot water was back on (it was not). I ended up walking up the street in spitting 50 degree rain.
Libertad
3 泊の出張
10/10
Ryann
1 泊旅行
2/10
saif
3 泊旅行
6/10
It was a good news/bad news stay. The good news was that the room was nice, clean and plenty of space. Good location and parking on site. The bad news was that when we checked in, the girl at the front desk (who was either having a bad day or just has incredibly poor communication skills) told us that the air conditioning was out and also there was no hot water. We were able to get out of her that they were working on it but no specific timeline. We asked what they might do for us and she offered to comp our parking. We decided to stay as it sounded like they were working on the hot water. Apparently, based on other reviews of this hotel, this is somewhat of a common occurrence. The air conditioning was never fixed which wasn't that big a deal because it happened to be an unseasonably cool weekend but the hot water never was repaired so it was cold showers all weekend. We also had a problem with the free parking pass and wound up having to pay to get out. My wife went to the front desk to work that out and she did say that Jeremy was extremely helpful and wound up getting on the phone with the folks from Hotels.com and getting one of our night stays comped. Given that they've had this issue with the hot water and a/c on a somewhat regular basis, we won't be back.
宿泊されたお客様
2 泊の家族旅行
4/10
Shawnda
1 泊の友人との旅行
2/10
Air conditioning is “broken next four weeks” so no AC was available
Hot water heater “just broke” this weekend so we had NO hot water for showers all three nights
Front desk team said “we don’t know anything, we have informed corporate headquarters about the problems
宿泊されたお客様
3 泊の出張
2/10
No air conditioning and sporadic warm water.
宿泊されたお客様
2 泊の出張
6/10
AC out. Lots of little things. 2 working ice machines. Broken door handles. Paint peeling on the bathroom ceiling. Management needs to invest in some maintenance.
宿泊されたお客様
3 泊の出張
4/10
Gary
1 泊旅行
6/10
I did not receive the room I had reserved so that is very disappointing. The bathroom in the room I was in was in poor condition. The toilet was loose and the hot water on the faucet barely drizzled out. The service was very good, however.
Dan
2 泊の家族旅行
8/10
Amanda
1 泊の友人との旅行
10/10
Jordan
1 泊旅行
10/10
The night desk attendant was extremely helpful when I needed an item from a store, especially since it was after regular store hours. The front desk attendant was very helpful in providing directions to both other restaurants and the Target store. The only negative is when the host in the hotel's restaurant didn't go over the breakfast menu to indicate the other food items that a person could be included free of charge when ordering their breakfast menu.
宿泊されたお客様
4 泊の出張
4/10
Worst part was that a maintenance man, unlocked our door and tried to enter our room while we were still in the room. Like wth, we rented the room for 3 nights. The mattress was unlevel so we had to reposition how we slept. Feet towards headboard and head to the lower part of the bed. No hot water on sink faucet. Shampoo and conditioner ran out the first night. List can go on but I guess you get what you paid for.
宿泊されたお客様
3 泊旅行
4/10
The air conditioning was broke in the whole hotel, no screens on the window so you couldn’t keep them open. Toilet broke so had to move rooms. A number of guests complained. The staff was kind and did their best