Not the best. Small rooms with electrical problems. SMALL shower! While our check-in was great some of the other front desk personnel were less than helpful. One night we asked for coffee for our room and were told it would be sent up. No problem. Thirty minutes later we asked the front desk that had changed shifts about the coffee and they acted as if they could not spend a minute helping us with coffee or answers. Thankfully, the swing shift front desk guy was leaving and apologized profusely, stopped leaving for his weekend, and grabbed coffee for us. He is what customer service is about not like the concierge/valet who was more interested in his cell phone than helping customers. Big historical city with no problems drawing tourists but at least act like you appreciate your guests. Also, perhaps start a list of eateries around your area that guests may appreciate. We asked the staff and none of them could tell us anything. Yes, I know the hotel serves food but even your staff said it was just okay.
宿泊されたお客様
3 泊旅行
10/10
Mathias Strømodden
2 泊の友人との旅行
8/10
Michelle
1 泊旅行
6/10
Gabriel
1 泊旅行
8/10
Tiffany
2 泊旅行
8/10
All staff members were cordial and friendly; everything went smoothly. Only complaint would be that the pillows were rather uncomfortable, a little hard.
Lisa
1 泊の出張
10/10
The stay was comfortable and good. Two areas of improvement.
Door staff told me our big car could not be handled by the valet, and the parking facilities he advices would be a lot cheaper. It was not.
Also, TV and bin in toilet was scratching the walls.
Andreas
1 泊の家族旅行
8/10
The lighting in the room is very poor, even with all lights on it wasn’t enough and the room was very small. However the staff were lovely and it was comfortable and clean!
Lucy
2 泊の出張
6/10
Hotel did not inform us of the destination fee and the amenities that it would offer. Did not receive any welcome drink or told of discounts.
Ricky
2 泊の家族旅行
8/10
Rahul
3 泊の出張
6/10
Their restaurant hours were posted to close at 11/00 pm. We attempt to order at 10:40 and were told the last kitchen orders stopped at 10:00. What other reason would I enter after 10:00 knowing it closes at 11:00 if not to eat?
Scott
3 泊旅行
10/10
Alexander
2 泊旅行
10/10
Aaron
1 泊旅行
10/10
We only stayed one night, but our experience was excellent. Only improvement could have been a little larger shower.
Inez M
1 泊旅行
10/10
Nice location
Nickolas
1 泊旅行
10/10
Hiram Medina
3 泊旅行
10/10
Great experience!!
LEI
3 泊の家族旅行
10/10
Jack
4 泊旅行
10/10
Erin
1 泊旅行
10/10
Maribeth
1 泊の家族旅行
6/10
Bijal
1 泊の家族旅行
6/10
Harris
1 泊旅行
10/10
Rachel
1 泊旅行
8/10
The room is clesn and neat even the hallway are very clean. The location is perfect very near to Quincy market and other restaurant shopping area downtown and subways
But for me the bed is s little stiffed when i wake up next morning L got back pain the whole day ends up for me to find massage place. The front desk when l check in she’s not friendly to welcome us and doesn’t feel were welcome. Valet parking is expensive just park across the building we paid $16 overnight and Spot hero extended time until 5pm overall great hotel