ローズウッド バンコク (タイ)

New hotel. Still getting kinks out. Service at front desk was not up to 5/6 Star par. Rooms kind of small.

It’s good, but there’s something missing in this hotel, I don’t know what it’s!!!!!

My first experience with Rosewood properties. And I was not disappointed. Love the elegantly furnished contemporary Asian designs, the bold architecture (inspired by a Thai greeting gesture) and central location (connected to BTS Phloen Chit). But was most impressed by their service. I was initially checked in to a room that was not reflective of what I saw on the hotel website imagery and the concierge staff, White immediately called front desk to assist me. I did not even have to request a change of room, I just indicated the room look different. But they were intuitive to my doubts which is very commendable. Serena, the manager personally called me in my room to inform me they are looking and getting ready a new room. While Wave, from front desk happily showed me to my new room when it was ready in an hour’s time. Service is just one of a kind. Thank you. Then in the new room, the room safe was faulty and had to be replaced. Again the manager who came up to initially try to reset the safe was very friendly and apologetic. She got the engineer to action on the replacement immediately, while offering me complimentary afternoon tea the next day for this trouble. Again, I did not even anticipated any gestures like that from the hotel, so was very impressed again. The hotel empowers their staff to make guests experience as pleasant as possible. Love the comfy beds, decor is chic and yet homely. Frette linens, towels + Dyson hairdryer are nice touches. Will be back!

Very noisy, can the cars on the street even on highest floor, we couldn’t sleep well.

Beautiful property, great attention to detail. Very very slow service in organic restaurant - 45 mins for two coffees. Order came wrong twice. Otherwise, great hotel.