6/10 (良い)
2024年10月12日
We had been traveling around Germany and this was the last place we stayed at prior to our flight back home the next day. Check in was a little confusing as the check in desk is in a whole other building about 3-4 minutes away. once we checked in, we were very happy with the amenities and cleanliness of the property. All of that quickly changed as when we got to the room, it was hot and stuffy. we opened the windows and quickly got bombarded with bugs coming in the room. once we got that under control, we decided to take showers to get ready for our trip home. I went first, and the shower flooded the bathroom floor. when my husband went to shower, the shower not only wasn't draining, it again, flooded the bathroom floor and then we lost all water. there are signs to not flush anything other than toilet paper in the toilet as the system was sensitive. We did not flush anything in the toilet, and when the water turned off in the middle of my husbands shower, he checked the toilet and tried to flush it and it immediately rose all the way to the top. so now, we had no water, a flooded bathroom, and an almost overflowing toilet. I called the number, and the very gracious lady came right away and was able to clean everything up. we felt so bad that she had to deal with it, but after reading some reviews, learned that this was not the first time guests had flooded bathrooms. She was extremely nice and so apologetic. this would be a great stay once all of the plumbing gets fixed.
Jan
Jan、1 泊の家族旅行
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