I recently stayed at this hotel in Milan and had a rather disappointing experience. Upon arrival at the designated check-in time, we were informed that our apartment wasn’t ready. Despite arriving as instructed, we were told we would need to wait an additional two hours while the apartment was being cleaned. This meant wandering around Milan for almost three hours in the heat with all our luggage, which was extremely inconvenient and exhausting.
The lack of communication and the extended wait time left a lot to be desired. For the price we paid, this level of disorganization and discomfort was unacceptable. I would not recommend this place to future travelers based on my experience.