The hotel was spotless and comfortable, the rooms were cleaned daily with clean towels. The indoor spa was lovely and warm, the outdoor pool was very disappointing, it was filthy and full of debris, given September is just out of season, the weather was still warm and an outdoor pool would have been welcomed, that was one of the reasons we booked that hotel.
There were English channels on the TV and wifi, however, wifi wasn't great in the rooms. The staff did not speak English, they were friendly enough.
Continental breakfast could have been better, dry bread, tomatoes, jam, meat and some morning boiled eggs wasn't sufficient seeing the hotel was a bus ride or 15 minutes walk to a nearest shop.
The location of the hotel requires transport.
The price was very competitive, we would not return to this hotel, as we do not plan on visiting Bankya again. However, it was a pleasant stay and ideal for an overnight stay if travelling.