Nice resort but staff is all over the place. Our room keys never worked, we could never get a restaurant reservation for dinner, the transportation service is not reliable but you have to take it if your room is by the beach & sneaky employees were trying to take advantage and charge us things in cash in order to pocket the money. Very shady.
宿泊されたお客様
3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月15日
Worst customer service
You can tell that people are not motivated to work at all, they reflect it while providing their service to their guests.
Diego
Diego、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月14日
Ana claudia calestine
Ana claudia calestine、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月3日
Meliá Caribe provides family enjoyment
The Level quality of service was very good. Appreciated access to private pools & dining.
Overall the food quality was medium. The fresh fruit was really good but other meals, ala carte & buffet, while providing choice could have been better.
Perfect location for grandkids to play safely.
Only other concern was the very loud music playing at the main centre from around 9:30-midnight. Made sleep almost impossible until it ended as our villa in block 47 was close to the event. Had read other reviews commenting on the same issue.
Robert
Robert、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
Buena estadia
El hotel es muy bonito y grande, todo estuvo excelente
Alexandra
Alexandra、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月25日
hard to enjoy
Everything was fine except for the people who work at the buffet with a very bad attitude, very rude, speaking badly of my family because we changed tables, they thought we didn't speak Spanish but we understood everything. The bed in the room had only one sheet and the mattress was very very hard, it was very difficult to rest and sleep with the bed so hard, everything else was fine.
Matthew
Matthew、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月21日
Expectacular
was amazing
abraham
abraham、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月20日
maribel
maribel、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月12日
A very nice place, we enjoyed our stay. One complaint is that the surrounding of our hotel is covered with coconut trees, don’t give me wrong, I love coconut trees but we have not been offered to drink coconut water hehehe. Everyone was very polite and respectful, very professional. Thank you.
Ronny
Ronny、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月23日
El lugar es hermoso, tranquilo y dan buen servicio y el personal muy atento
Maria
Maria、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月12日
From check in until check out the service was wonderful. Thank you to Piere who made my wifes birthday and enjoyable. Also thanks to Laiz who went above and beyond to make sure we were comfortable and enjoyed all the amenities the hotel offered.
Donavon
Donavon、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月11日
Aressi
Aressi、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月8日
Rudnell
Rudnell、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月26日
julissa
julissa、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月26日
The staff were amazing at the resort. Everyone is super friendly and engaging. We had exceptional service from the cabbie driver, wait staff, entertainers, concierge and cleaning staff.
Katy
Katy、8 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月25日
John
John、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月25日
The first room I was given had broken desk drawers and broken door to mini bar which was empty. Upgraded to new room for a few of $165.00 dollars; in that room the air conditioner never got cooler than 26.5 degrees Celsius. Staff attempted 5 times to fix and were unable. The food selection was mediocre. I would not recommend this resort to anyone.
Sileni
Sileni、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月25日
Very terrible stay! Took 3 hour to check in up charged for the room we booked in the first place. Room was dirty ants and spiders everywhere. Upcharged to stay on the level side due to the supposed convenience and location which was a LIE! and as a pregnant women walking around the resort this was not only a health concern but wasn’t what I paid 1200 for! Couldn’t get clean towel the entire stay nor my butler during my stay at which was we paid for. Room was disgusting and so was the resort. Called several times and was hung up on! Very disappointed and requesting refund ASAP!
Karissa
Karissa、3 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月23日
It was a rough start since the room we got was not clean . The mini bar had left over food from previous guest. The sink was clogged and the room had a mildew odor. But they accommodated us to a new room the next day and it was much better. The resort was pretty and beach was beautiful. The pool was nice as well. Although the jacuzzi was not hot. The drinks were okay. I suggest the coconut Margaritas . The buffet food was good. The restaurant food was just okay. What i didn’t like was that certain staff members were rude when asked for drinks or for your order. Overall the resort was relaxing and beautiful.
Grace
Grace、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
.
Iredys
Iredys、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月21日
No hubo mucha animación como en otros hoteles que he visitado y la comida en el restaurante mexicano no estuvo buena
Iliana
Iliana、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月21日
I was very disappointed with our stay. I was double charged when payment was initially due on property and I have to wait 15-20 days for a refund. We had to change rooms twice because of bathroom issues and then we had extensive ants all over the room and encountered some other insects. Rooms are not modern looking. Room service was mediocre and took forever to deliver meals and they were also limited. The staff barely cleaned our room or provided towels unless you requested it. The pool and restaurants were not in close proximity to the room and the transportation trolleys were always full. Certain areas of the pool were dirty. There was no courtesy service at pool or beach as I have seen at other hotels. The drinks served were not premium and if you wanted specific ones you had to pay extra which is ridiculous being that it’s all inclusive and that was not stated before. The Japanese restaurant was also not included in the list of restaurants to dine at. You had to pay extra for that as well. The food at buffet was often cold. The only saving grace we had was our conceirge representative Kilvania Valerio. She was wonderful and tried to rectify any problem we encountered and took care of our restaurant reservations. I was grateful for her service. The waterpark was good and it entertained the kids which I was happy about but unfortunately it was the only good thing about our stay. This was an expensive vacation and it didn’t meet my expectations.