2/10 (不満)
2022年3月28日
Awful Service. Scathing review is required.
We stayed at The Hilton Goa resort For one night. Our family had booked three rooms from 22/3 to 23/3. The check-in experience was the most disgusting We have ever experienced. The lady at the reception was unhelpful, and it looked like the guests were a burden on her. We reached the hotel at 10 PM, but still, they took more than 45 minutes to allocate us the rooms. The appalling behaviour of the staff was seen when we tried to order food from Room service. A gentleman told us that someone would call us back shortly, that call never came. We called multiple times, but no one received the call, neither at the reception nor the room service. The following day, The Air condition of our room malfunctioned.
The property is decent, but the hotel Is poorly managed. The management needs to wake up from slumber as nobody in the hotel is concerned about the guests. One of the most inconsiderate hotel staff I have ever come across.
Shoaib、1 泊の家族旅行
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