They are cheating their guests.
Even if I booked a room with a balcony, I was given a different room.
The difference will not be refunded.
If you negotiate the difference considerably, you'll get dinner free in exchange, but you'll be charged for dessert and drinks.
This is now the 5th different hotel I have stayed in across from the pyramids. This will be the only one I stay in from here on out! The staff was great and the rooms were clean and they didn’t try to up sale me on anything.
Jonathan
Jonathan、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 4 日
Scott
Scott、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 30 日
Scott
Scott、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 29 日
A new tradition…
I have taken 7 different groups to Cairo and have stayed in 4 different hotels across from the Pyramids. I have found my favorite! Wont look anywhere else when I bring teams back. The staff is excellent and NOT pushy! We arrived at 4am and there were workers there to happily get our bags to our rooms.
Scott
Scott、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 6 月 25 日
Panorama Inn
This review is a mixed review I will explain reservations via hotels.com went great arrival and check in went great as well . Reception greets you well and treats you nice but as soon as you get there their object is to sale you tours. Their prices are a bit higher than the ones you can find on Viator app which I also recommend . Anyways we had our tours already reserved and did not buy anything from them . We also requested to add dates to our stay at our hotel they said yes it will be ok but came back with a price of 250 a night when we booked it was only 112 and they where not offering the same room which we had a view to the pyramids they wanted to give another room with no view at a higher price. Well we decided to look at hotels .com once more and saw they had the same room and the additional dates available for the same price so we booked it online once more . The following day we went on our tour and when we came back at the lobby we started talking about our day I sent my kids up to the room and wife and I stayed to tell them the we had made the bookings online and not direct to them they asked to make sure we picked the same room because they had the room booked already but we stated tha it was the same room . Ok we will check they said. By the time I got upstairs they had cancelled my reservation and made all other rooms unavailable to book only what they wanted now this booking was made with over 30 hours of difference from the time we told them . Mafia tactic
Freddy
Freddy、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 26 日
Staff friendly but room are very smelly. And not quite comfortable
Vanessa
Vanessa、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 21 日
Outstanding service and great staffs, awesome views and great food. I will definitely go back
Mansural
Mansural、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 15 日
David
David、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 14 日
Booked and fully paid for a 1 night stay at this property months for a family of 2 adults and 2 children, 7 and 4 years old. Paid for the top room they have with a pyramid view and 4 double beds, the luxury suite, as we had 3 birthdays out there.
As we arrived to the hotel after a morning at the pyramids, sphinx and other bits we were told they had given our booked room to someone else as they had wanted a longer booking than what we had booked for. Offered us a room with a 1 double bed or a room with no windows as a substitute, absolutely no where near what we booked or big enough.
All of this after a 6am flight from Hurghada and 2 young children. They were not interested in trying to rectify the situation and just offered to drop us at our follwing days trip to the Grand Museum for free, saving us about £2 insteaf of an Uber. Lost out on the tickets we paid for the follwing day at the museum as we had to fly back the same night.
AVOID. THEY DO NOT GUARANTEE YOUR BOOKING AND EVEN ADMITTED THEY DO THIS IF SOMEONE WITH A LONGER BOOKING REQUESTS THE ROOM.
They should be ashamed doing this to a family with kids.
Thomas
Thomas、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 5 日
Déception totale
Nous sommes arrivés à 3h du matin et avons eu notre chambre en nous disant que le lendemain nous changerions de chambre . Nous nous sommes retrouvés dans un autre hôtel le shadow hôtel au rdc avec un bruit d enfer a l intérieur car pas insonorisé une chambre sur la route l odeur de cigarettes de la réception et le ponpon une fenêtre qui ne fermait pas et un enfant passant sa tête dans la chambre en pleine nuit . Seule la vue des roof top des 2 hôtels et le pdj sont intéressants
宿泊されたお客様
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 4 月 28 日
Room was terrible and did not match the property photos. Luckily the rooftop restaurant was decent with impeccable view and service!
Would not recommend this hotel.