Very good customer service. Facility is neat and design is cool (some might not like it but I like)
Only one unfortunate thing was air conditioning was not working well. Somehow no heating but just cool function, which was not good for Oct in Boston
Tetsuro
2 泊の家族旅行
8/10
OE
3 泊旅行
2/10
Yasunori
1 泊旅行
10/10
宿泊されたお客様
3 泊旅行
10/10
MASAYA
8/10
宿泊されたお客様
2 泊の家族旅行
10/10
Ashley from the front desk went above and beyond. Told us what was happening at the hotel on Friday and Saturday. Also recommended places to eat that was close by. On Saturday morning I asked for 2 additional towels from a Housekeeper, not only did she provide the 2 extra towels but came in our room to give a quick refresher to our bathroom. Breakfast was excellent. Variety of selection to choose from.
Hilda
2 泊の家族旅行
6/10
The bed was very comfortable, the staff were kind, and I appreciated having a television with an obscene amount of channels. However, as an athlete, I was disappointed by the tiny “fitness center”. It felt like a walk-in closet with cardio machines and free weights. The breakfast was also underwhelming with cold foods and a basket of hard-boiled eggs.
宿泊されたお客様
3 泊旅行
10/10
Had a great experience here - the decor was definitely a plus.
Andrew
7 泊の出張
8/10
Convenient to where we needed to be, very nice employees, fun aesthetic. Facilities were a little shabby, be effort was there to keep things clean. Very little seating in breakfast area.
宿泊されたお客様
3 泊の家族旅行
6/10
Ok, needs new carpets and healthy breakfast options
Elia
2 泊の出張
4/10
Not as advertised and shown in the pictures
Bahador
3 泊の出張
10/10
deborah
1 泊旅行
10/10
You could definitely tell the mattress hadn't been turned in a long while. The bottom of the shower curtain was dusty and needed some attention. Everything else was clean and staff was excellent. I wished my younger son had been with us as he would have loved the free billiards and mini golf in the lobby.
Melissa
4 泊の家族旅行
8/10
Maria
1 泊旅行
4/10
JOSE ERNESTO
3 泊旅行
8/10
Danielle
3 泊の家族旅行
8/10
Rong
1 泊の家族旅行
10/10
Hannah
2 泊の友人との旅行
10/10
John
1 泊旅行
6/10
We stayed for graduation. The hotel is very basic and on a busy street, although you can access a bridge to cross to walk along the Charles River.
Chandra
1 泊の家族旅行
10/10
Stay was fine. Hotel manager was awesome. HOTELS.COM overbooked our hotel. We could not get in contact with them. Zero help. The hotel manager was on the phone with Expedia and Hotels.com. We were promised a call. It never came. We were promised a rebook. That didn't happen.