2/10 (不満)
2025 年 8 月 9 日
$500 to sleep on floor & poor management
We booked a room with two queen beds for two nights for a basketball tournament only to check into a room with 1-bed. When we spoke to the front desk, who was very apologetic & while they were sold out he could provide extra blankets & pillows for someone to sleep on floor (which is tile/LVP). He said it was something to do with third party booking, however the morning clerk said it was the general manager that overbooked & changed our room and put us in a 1-bed.Mind you, we chose to stay only because we were 4 hours from home & all hotels were sold out due to the tournament happening. After almost no sleep, I awoke to meet with the manager who was not even on time for her shift. I gave her time to check in & settle so we could discuss. She immediately started interrupting me & telling me yes she changed my booking, that she didn't have to give me two beds, that it was just a reservation. It almost seemed comical to her that I had just spent $508 to sleep on the floor. It took everything not to cry. I work hard for my money & tournament weekends are not cheap. I let her know that Hotels.com would be calling & I hoped that she would do the right thing & return my money. I am supposed to get one night back, they refuse to give the other night, which I still am not ok with. At this point, I just want the Hotel to be aware of the type of person they have running their hotel. I would strongly suggest if someone is looking to book, look elsewhere.
Lynde
Lynde、2 泊の家族旅行
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