Overall great stay. WiFi was down during my stay, also tv lagged wasn’t able to watch.
Octavio
Octavio、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月27日
Almost perfect!
Overall, everything was great and this had quickly become one of my favorite hotels in the area! My kids were in love with the soft mattresses and had a blast playing in the indoor pool for hours. We stayed for 2 nights and then ended up extending our stay for an additional night. The only issue we had was that the tv in my room was malfunctioning to where the tv remote wouldn't work on the tv. I requested a new one but it still wouldn't work. I was then told that this room had been previously been reported with the same problem by previous travelers. A little disappointing but not a deal breaker. I'd definitely stay here again in the future.
Charmaine P.
Charmaine P.、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月22日
Best Stay in last 3 mos, or ever….
I can’t compliment this establishment enough. Great welcoming, free water bottles (great after trips) provided @ check in. Great location, Room had personalized welcome on the TV for a great touch. Minimalistic kept the room clutter free & modern. Looking for another TRU to stay @ for my next trip!!
John
John、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月14日
Misty
Misty、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月10日
derrick
derrick、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月1日
Ticara
Ticara、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月26日
Gidget
Gidget、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月24日
Sarah
Sarah、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月19日
Julio Alberto
Julio Alberto、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月8日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月6日
Andres
Andres、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月5日
Ashrith
Ashrith、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月4日
James
James、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月4日
Pieces of our shower door were loose and several tiles on our bathroom floor were loose. The bed was super flat and uncomfortable in one of our rooms.
Steven
Steven、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
Really clean hotel and nice room. Would definitely stay here again when I’m the area.
Elizabeth
Elizabeth、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月24日
Bettye
Bettye、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月24日
Rita
Rita、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月19日
Uri
Uri、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
Valerie
Valerie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月9日
Ron
Ron、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月8日
Great hotel
Easy check in. Friendly staff and the room was clean with a comfortable bed.
Christina
Christina、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月3日
Very friendly staff, comfortable & clean rooms. Very beautiful lobby.
Ruben
Ruben、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月2日
This hotel is the worst ive ever experienced! The staff is rude and unhelpful. Theres bugs in the room and the staff could not care less. We changed rooms because there were multiple bugs in the room. We found a baby cockroach in our bed in the second room. and when we called front desk she said we could switch room's again. We told her we already switched rooms and would just like fresh sheets and pillows. She said she didnt have access to the maintenance closet and all the staff had gone home after 5. Though we didnt feel comfortable sleeping in that room. We packed our stuff, went down stairs and asked about another room only to be told theyre booked anyway. At that point i just wanted a refund and find another hotel. Hyatt next door was way cleaner, more professional, and around the same price.
Jasmine
Jasmine、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月1日
I showed up for my reservation on September 27, 2024 and was told my room was canceled by hotel.com.hotel.com did not call to tell me that my room was canceled nor did the hotel call to tell me that my room was canceled. Even though I booked through Hotels.com, I fail as a business. I am your customer still at the end of the day and you all should have called to let me know that my reservation was canceled. Because now I will probably never use Hotels.com again, but then your facilities won’t come up in mind because you know I think you don’t care for your customers.
But then the young lady and the manager was not friendly delivering the news like I was bugging them so you guys can brush up on your Customer Service skills as well.
I will say that the facility was clean looked very nice. However, the Customer Service will probably not allow me to come to your facilities again.