6/10 (良い)
2025 年 5 月 21 日
Great villa, the worst management
The deluxe villa itself is great (except it gets flooded almost every day - more below).
The management is the worst, and potentially (intentionally or not) is fraudulent. While Hotels.com explicitly says that the price you see is the price you pay, the management CHARGES EXTRA 4% credit card payment fee! They hid it within the cancelation policy. But the booking is non-refundable, so a normal customer is not going to read the cancelation policy because the customer knows it is non-refundable.
Another issue is that during our stay there were heavy showers almost every day/night, and the villa is built in such way that it gets flooded. Even if you close the shutters, it still gets flooded (to a lesser extent). But they didn't even tell us this until the problem occurred. Only then they decided to play a General Sense by pronouncing "if you don't close shutters it gets flooded". Where were you AT THE CHECK-IN with the pre-emptive advice?
Yet another issue: the deluxe villa was only cleaned ONCE. We were the ONLY guests for an entire week, the policy says they clean every 3 days, but it was only cleaned once on the 3rd day. That's it.
Pros: there is a shared grill.
Be aware that you do need a car to get to decent beaches and stores etc.
Maryia
Maryia、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
