I stayed in room 23.
On the last night I woke up all itchin to find bite marks on my legs and chest.
Then to my shock I saw bed bugs crawling over the pillow and quilt.
I did complain to management (think his name was Sam) and showed him some of bugs which I placed in a glass tumbler. He apologised and immediately offered compensation due to the distress and awful experience. We also spoke at length about possible infection of all my clothing.
After several emails by me complaining the Royal Hotel said at the very least i should have a full refund.
I gave this infi to Hotels.com and a full refund was given.
Due to non communication from the Royal Hotel I feel I need to let everyone know about the total lack of customer service from the hotel management.
Avoid this place.
Findlay
Findlay、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月16日
Alasdair
Alasdair、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月7日
David
David、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月1日
Ivan
Ivan、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月27日
Nice Hotel Amazing Staff
The Hotel is located in the centre of Tain with plenty of parking. The staff are fantastic, smiling, helpful and precise.
The breakfast buffet layout is the best I have seen. The 2 cooked breakfasts that I had were just fantastic.
NEIL
NEIL、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月26日
Rod
Rod、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月13日
Ian
Ian、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月13日
Stefan
Stefan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月10日
A large clean room that was the first good mattress on our trip. We would definitely book again.
Suzanne
Suzanne、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月6日
Simon
Simon、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月2日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月1日
Friendly staff. Good whiskey bar. Thevhotel is tired and needing a lot of work to improve it. No power in the room in morning. One staff member available to do breakfast and sort out power problem.
scott
scott、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月31日
deok-young
deok-young、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月13日
Bindhu
Bindhu、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月12日
Mike
Mike、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月9日
Great host!
Lauren
Lauren、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月9日
Incredible staff, beautiful room, good breakfast and in general a sweet town.
Jesper
Jesper、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月6日
The management and staff were very nice and helpfull. The room was clean and was cleaned with the towls replaced every day.
The food was great with good portions and really well priced. If you like Whiskey the bar selection is crazy!
Great few nights stay, absolutely recommend it for the price.
Paul
Paul、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月2日
The property needs upkeep. The floor in the hallway has spots where it is very soft. If the carpet weren’t there you might step through. Finding an outlet to charge devices was not easy. The WiFi is slow and we had to ask for the password, it was not given at check in or posted anywhere in our room. The key to our room did not work and we had to ask for one that did. The free breakfast was a table full of open cereal boxes. We won’t be back.
Penelope J
Penelope J、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月29日
Cleo
Cleo、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月29日
Staff was outstanding! This hotel has a lot of vintage character like you would expect in a rural village.
Michael
Michael、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月26日
Do not stay here. This beautiful old hotel has gone to rack and ruin. The bedrooms were clean but that was about the only thing. The bathroom had a heated radiator that has the wires taped together with insulation tape and a PAT test sticker on it from 2018. The tv in the room had no signal, the curtains didn’t close properly. We didn’t even stop to have breakfast just a coffee was enough with food left out uncovered and more than enough flies to put you off. The waiter had a dirty shirt and trousers on. The chair legs stuck to the carpet! There is visible damp in almost every room we went in. The staff eat their evening meal in the bar area with one of them even monitoring his blood pressure regularly! For £120 a night it was a disgrace. Never again!!!
Deborah
Deborah、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月12日
Perfectly adequate for a work stay. Great staff.
The hotel is spacious, has ample parking and is near all the town amenities but is a bit old and tired. The resident manager appears to run it single handed and does a brilliant job.
In a part of the world where hotel accommodation in the main tourist season is often eye-wateringly over-priced this is a good option for working travellers.