Friendly and courteous front desk staff.
Hotel conveniently located near several subway stations is a big plus and restaurants too but
Housekeeping needs a lot of improvement.
Lack of towels, wash cloths, asking for soap, toliet paper the basics should have been covered.
TRACEY
1 泊旅行
6/10
My husband n I stayed there for a lil Mother’s Day relaxation and to attend a party. There was one towel in the room n it had hair on it. I called for towels twice to be told on the 3rd try there weren’t any available. So I couldn’t shower before my event, they did drop off 2 towels,no hand towels no wash clothes while I was gone. Pool also didn’t have towels my husband & I shared one.
My suggestion is to bring your own towels n wash clothes if you book a stay here.
Taisha
1 泊旅行
10/10
Carl
1 泊の出張
6/10
Good staff but the property needs updating. Sauna out of order, no towels near pool and some room furnishing way past replacement time. The attached dinner was really nice with a large menu and good people.
Christopher
1 泊の家族旅行
6/10
The hotel is in a great location close to the Fulton Street Mall, Barclays Center, and the subway. However, the hotel charges $150 for accidentals, did not have any washcloths only towels, and the room was not very clean. The lobby of the hotel is modern but the actually floors of the hotel are not. For this to be a Holiday Inn in New York City, it needs to be upgraded. I stayed only 2 nights but could have been better.
宿泊されたお客様
2 泊旅行
4/10
Nathaniel
1 泊旅行
8/10
Valentin
1 泊旅行
8/10
Mark
2 泊旅行
10/10
Haley
1 泊旅行
10/10
Well I love the parking situation they would park the car when we returned back to the hotel. Free breakfast was nice
Priscilla
3 泊の家族旅行
10/10
Angel
1 泊旅行
8/10
Convenient to Brooklyn Academy of Music, subway and food courts . Comfortable bed,
Barbara
5 泊旅行
4/10
I stay here often and it's been great, but this stay specifically was not good. Our reservation was from Thursday - Sunday and no one cleaned the room, replenished towels, washcloths, etc. By Saturday morning, we decided to leave early instead of staying until Sunday.
Melanie
3 泊の出張
10/10
Natasha
1 泊の出張
4/10
Systems issues at check-in after 3 p.m. One staff didn't consider clients that were waiting until the server hiccup was resolved. She aided a newly arrived group and gave them a free upgrade. There was a larger family who was there prior and was kept waiting. We were given an older room in need of repairs (A/C+). Front desk staff was a hit or miss. The plusses were the lifeguards on duty and the hot tub+ pool area (crowded). Don't count on the steam room and dry sauna though. Location was a 5-10 minute walk to BAM & Barclays/Atlantic Terminal. Overpriced so shop around for a better value.