ザ・エンボイ・ホテル、オートグラフ コレクション (ボストン)

Me and my family were going to the Boston aquarium down the road from this hotel. I wouldn’t say this is a family friendly hotel. Very fancy, more upidy up. There was a chair in our room that was covered it some very gross stains. But other than that it was clean. If your going to Boston with your family I wouldn’t recommend this hotel. But if your a business kinda person. Or just an adult stay this would be a good hotel.

Great Hotel , Great Location, friendly kind staff Great food at their restaurant

bad service. Upon check in we asked for a high floor we were celebrating our anniversary. Sure! come back in 45 minutes. We came back 2 hours later and room still not ready. They gave us a room so loud over an outdoor band it felt like a joke, we had to raise our voices to talk. We called and they moved our room down the hall but smaller. We gave up and napped and were interrupted by catering asking us to put a bag of chips on the mini bar. We asked for creamer for our coffee in room and they brought sugar. Not once, but twice! we got a drink vouchers for a trouble but were overcharged. It was endless... they did give us $10K point toward a Mariott when we check out but I do not stay at Marriotts. We would have much preferred better treatment while at the hotel trying to enjoy our first anniversary. Its a hip place that feels very poorly run by twenty somethings who look good but don't know how to run a business. I travels for business and this service was amateur at best, too bad, cool place...

Great staff, location Problem is rooms facing water have lots of street noise

Nice spot. Rooms a bit unorthodox. No night stands. Limited storage, I.e no nightstands. No mini bar or fridge. Can be a bit loud. Resturant next door making noise starting at 7:00 AM such as trash and cleaning from prior night.

Great room, great view. Staff brought up a fridge free of charge.

Check in experience was horrible. Front desk billed my credit card twice.

Ok

Unfortunately I heard every noise outside of my room and the shades did not create a darkness in the room so the first light of the day came right through. One of my worst nights of sleep.

When I checked out I asked them to put my luggage in the car until I do the payment and they swapped my bag with someone else’s. And I didn’t realize until I reached another city. No one called me or tried to reach me and I had to call them to ask about it, and they didn’t solve the problem and bring the bag to me until this moment (24 hours after check out)