Entire staff made our trip outstanding. Maria our butler was fantastic! She was super accommodating, extremely friendly, very understanding and undeniably gracious. Charly in activities is so fun and really brightens your day. Food is delicious, drinks outstanding, just an overall unforgettable trip with the hubby, my baby cousin and her hubby.
Katrina Marie
6 泊の家族旅行
10/10
Absolutely fantastic resort everything was perfect. We will be back.
Charles Francis Glenn
6 泊の恋人との旅行
10/10
Mikhail
4 泊旅行
10/10
So impressed with our stay here! We came for our honey/babymoon and this place really exceeded our expectations. The food was delicious, everything is so fresh! Not your typical buffet style resort, the restaurants are all amazing! Just make sure to book your reservations in the morning with your butler to guarantee your preferred timing. Our butler Carlos was wonderful, he went above and beyond to make our stay extra special. You must book a swim up room, it is so worth it!! Our cocktail server Nelson was constantly coming around to bring us drinks or snacks as we enjoyed our pool time. Super friendly staff. Beautiful resort. It’s small and private and relaxing. The nightly entertainment was also great. It was exactly what we needed for our little getaway. Five stars in all categories. We can’t wait to come back and stay here again.
Lexine
4 泊の恋人との旅行
8/10
When we got there, we were not impressed because it was too quiet and not a big of resort. But then the manager Maria Angelica, La Perla and some other employees made it fun and nice.
Maria
4 泊の家族旅行
8/10
If your looking for a low key, quiet safe place. Then TRS cap cana will work. Its a small resort with nice views but the beach area was terrible. Its just part of rhe cove area with lots of seaweed. Get a swim up room, facing the main pools. Food could have been better considering their rating. Bring your yeti cup for drinking, they use small paper cups. They do have service coming around for drinks. We stayed in our room with our swim up and got drinks. Weather wasn't the greatest, but comfortable. We went April 1 to the 5th, 2025. Some rain and wind. Room service takes a hot minute, but its decent. Staff was excellent and grounds and rooms very clean. Nice landscaping. Overall not terrible, but definitely paid more than a 5 star in Cancun.
Kevin
4 泊の恋人との旅行
8/10
When we arrived I am pretty sure our room wasn’t cleaned. The cleaners arrived shortly after our arrival and there was a huge difference in the way the room smelled. The food options weren’t great and when I am on vacation I don’t enjoy eating on someone else’s schedule. Overall, the proximity to water was great.
Sharrice
3 泊の恋人との旅行
10/10
El lugar es muy bonito quiero agradecer el servicio es excelente
Maria Danelly
6 泊旅行
10/10
Very nice! Would stay here again.
Prabhdeep Singh
2 泊の恋人との旅行
8/10
Great
Tiffany
5 泊の家族旅行
10/10
Sheila
7 泊旅行
2/10
Decepcionada del TRS.
20 minutos para hacer el GKI, sólo había una persona
CKO otros 20 min
Tiempo de espera para el menú 15 minutos, las bebidas se les olvidaron y tardaron otros 15 min, 25 min de espera para la comida (tibia), snacks pan de pésima calidad, nada de variedad y lentos con el servio (1 persona) fiesta de espuma, se puso gris la espuma. Servicio de ama de llaves nos quitó las batas, nunca me las repuso, VIP access no me lo dieron, me escribieron, lo reviso con mi supervisor, en su página te dicen Day Pass gratis al otro TRS no te dicen que la plática es obligatoria, Concierge se limita a hacerte reservación de cenas, no brinda la información del hotel. Peor hotel al que he ido. Costo beneficio para nada tiene relación, eso sí al hacer el CKO te dicen “espero esas 5. Estrellas” FATAL.
MILDRED PAZ
3 泊の恋人との旅行
10/10
Rachel
3 泊旅行
2/10
Ashley Nicole
7 泊旅行
2/10
Pamela
2 泊旅行
10/10
I wanted a resort where I could rest & relax….mission accomplished! The property was peaceful & beautiful. My room was perfect with the hammock and swim out pool, and the staff was excellent, specifically my Butler, Aronni, and Elian, Arlette and my massage therapist. The hot stone massage was heavenly. There was one one issue that was immediately addressed & resolved. If you are looking for a low-key stay in a beautiful environment with top notch service…this is your place! I will definitely return and refer to clients in the future.
Dionicia
2 泊旅行
10/10
Beautiful place
Samantha Nicole
2 泊の恋人との旅行
10/10
Me and my girlfriends stayed here for 4 nights. We had a great experience with lovely staff!!!! Would definitely come again
Emma
4 泊の友人との旅行
10/10
Jeffrey
2 泊旅行
10/10
Excellent experience! Great staff!
Rafael Hilerio
3 泊旅行
10/10
Our stay at TRS Cap Cana Waterfront & Marina Hotel was nothing short of incredible. From the moment we arrived, the staff made us feel welcomed, pampered, and truly cared for. Every team member we encountered went above and beyond to ensure our experience was flawless – their warmth and professionalism really stood out.
The facilities were absolutely exceptional. Whether relaxing by the pool, enjoying the waterfront views, or dining at one of the gourmet restaurants, everything was beautifully maintained and designed for pure relaxation. The atmosphere is serene, upscale, and perfectly suited for couples.
Our room was immaculate – spacious, elegant, and extremely comfortable. Every detail, from the luxurious bedding to the high-end amenities, reflected 5-star quality.
If you’re looking for a romantic escape without the noise or crowds, TRS Cap Cana is the perfect choice. It's an adults-only paradise where peace, luxury, and top-notch service come together. We can’t wait to return!
Highly recommend!
Mark
8 泊の恋人との旅行
6/10
The property is beautiful and the facilities are in good condition. The staff needs to improve:
-The check-in / check-out process was unpleasant with Jimmy Acosta rude attitude.
-The butler was useless, mostly unavailable, and did not deliver the request. Drinks requested were unavailable, and the wine included in my reservation never arrived, even after they promised it would.
-At the restaurants, waiters frequently forget ordered things like coffee, sugar, etc.
-SPA therapists are a waste of money, for most of the massage, they felt distracted as if they were doing something else. Using just one hand most of the time without any technique.
I would love to come back because of the facilities and the area, I hope these staff issues get corrected.
Alberto
1 泊の恋人との旅行
6/10
We had a nice suite with outdoor jacuzzi and beautiful marina view. Butler Aronni was above and beyond to make our vacation good. Charlie was nice and funny , he tried to organize a great entertainment every night. We were lucky to enjoy the “beach” at the resort for 2 days out of 8 because of a huge quantity of seaweed. I can say there is no beach at all! The pool service was poor, if you order a drink you can wait forever. They have buffet style option for breakfast only, the selection of food very limited. For lunch just one restaurant with the same menu every single day. I never will be back.