What a terrible hotel simply untrustworthy front desk staff. We booked a two week stay for business colleagues from Australia, at check in we were told no room available and they had contacted Hotels.com cancelling the booking. I spoke to Hotels.com and this was not the case and the hotel had already been paid for the two week stay in advance of our check in - so their claim was a lie. We spoke to a manager on the phone who was not interested in helping, we were eventually offered a different room type to the one we booked and paid for in advance but they demanded we paid extra !
The staff at the desk were incredibly unhelpful and it turns out that because we arrived a little late to check in they had sold the room we booked and paid for then lied.
We were made to wait an hour to find a solution and eventually our guests were given a temporary room but had to then change the next day.
The stay was made more uncomfortable as new guests next to the room made so much noise it was not possible to sleep or work in the room.
The hotel is located off the main road and every day we collected and dropped off our guests we were made to pay a fee to do so, how cheap especially with such a long stay.
Overall a presentable hotel but our experience with front desk and managers showed them to be dishonest and totally disinterested in their guests, this was embarrassing especially as it was for professional business colleagues - I will never stay or book another Favehotel.
Paul
Paul、14 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年3月5日
Tired
Not a good experience
Philip
Philip、4 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2022年10月9日
Ivan
Ivan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2021年12月25日
Rajesh
Rajesh、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020年11月3日
Mary Ann
Mary Ann、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2020年2月1日
Awesome!
There aren't a lot of options for breakfast, but everything else was AMAZING! The cleanliness, the service, the piano in the lobby, and the closeness to Supermall! Just amazing!
Amanda
Amanda、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019年12月3日
HYUN KEE
HYUN KEE、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2019年11月26日
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2019年10月13日
Not recomended!
The staff are friendly but the beddings were not in good condition and not so clean as well.
There's a lot of good food just accross the street, so it's very convenient.
Stephen
Stephen、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2019年3月5日
宿泊されたお客様
4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2019年3月5日
1. Packing not fee
2. Dirty in room
3. Poor breakfast
4. The window cannot see outside, see cement only
宿泊されたお客様
4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2018年12月13日
Good Overall Value, Could Be Better
Room is pretty decent for the price, location is great as well. Bedsheets were a little stained but overall still comfortable. Lift was a little slow and room walls were pretty thin. But still, overall pretty good value-for-money.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2018年10月5日
Room was clean, good and friendly staff
Candra
Candra、2 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2018年9月4日
Noisy- thin walls.
Walls are super thin. You can very much hear every person opening the door to their room on your floor. I could hear people sneezing in the other room. Didn’t sleep for 3 nights because staff didn’t really want to give other guests warning even though they partied all night for the weekend. Definitely will not be staying here anymore. Room also smelled like smoke in the morning because even though I booked a non-smoking room- the room next to us was a smoking room. Exhaust fan was broken and all the smoke just went to our room. Very very disappointing stay.
Vania
Vania、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年5月10日
Nice Hotel closer with shopping mall
Johnsen
Johnsen、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2017年11月19日
René
René、5 泊の恋人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2017年9月30日
Non smoking room
Inside non smoking room has ashtray and fire matches
Ratna
Ratna、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2017年8月11日
ALEX MENG JYE
ALEX MENG JYE、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2017年5月30日
Good location but service needs upgrade
Location is ok, close to Pakuwon Mall and eatery area and National Hospital. Room cleanliness is not up to the standard. No window / no view...towel is smelly....
Jason
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2017年3月6日
My Girlfriend said it is not a very nice place to stop
宿泊されたお客様
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2017年2月28日
Comfortable hotel
Ivan
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2017年2月10日
Hotel near to the place that I had visited
I had a wonderful stay at the hotel. The staff that I met are very courteous and attended to my needs.
Vic
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2016年12月14日
Kelas hotel budget dengan harga cukup mahal
Kamarnya kecil dan tanpa view serta tempat parkir mobil jg kurang nyaman karena outdoor. Saya merasa tarif hotel cukup mahal untuk ukuran hotel budget
宿泊されたお客様
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2016年12月13日
good location! near the mall, pub, massage shop.
my second time at this hotel.
I choose "fave" because of comfortable and not expensive room.