The West property was often unattended. There was a line of people needing help yet no attendant.
Betsy
4 泊の家族旅行
8/10
Hernán Gabriel
3 泊旅行
2/10
## 1/5 Stars
"Extremely disappointed with our recent stay at the grand beach surfside . The room was infested with bed bugs, and the hotel's response to the issue was slow and inadequate. To make matters worse, the elevator was broken, and my wife and son were stuck for 10 minutes. The lack of customer service and attention to guest concerns was appalling. Considering a Holiday Inn would likely provide better service. Unless they revamp their approach to guest satisfaction, I wouldn't recommend this hotel to anyone."
Michael
6 泊の家族旅行
10/10
Hernán
2 泊旅行
10/10
Eric
1 泊旅行
8/10
Nikolay
3 泊旅行
10/10
Martine
3 泊の家族旅行
4/10
The first reservation in room 330 i told the reception 4 times to fix the floor as it was coming out in two areas the entrance and by the bed
Nothing was done not even an apology or an assurance we will fix it we will change your room
Then one early morning they knock on the door to ask if i want service on the room???? A 5 star hotel and they ask if i want service?? And turndown service is on request
Shoking
Never staying there again
There are beautiful reaorts in the area
Oriana
3 泊の家族旅行
6/10
The property could use some minor maintenance updates, stains on the rugs, plastering on the roof pools, furniture cracks.
we used to get a welcome drink at the bar, now u have to ask reception at the main hotel for your welcome drink, not so welcoming
The beach and service there is exceptional
Julete
7 泊の恋人との旅行
4/10
Chaya
3 泊旅行
6/10
Stayed here many times over the years, this will probably be the last time. Some areas understaffed, check in issues (Wifi stopped working), West reception looks messy/unprofessional.
Elaine
3 泊の恋人との旅行
8/10
Room was excellent. Front office person was rude. Parking has a hefty price tag—over $50 per night. Love the two bathrooms in each room.
Shlomo
2 泊の出張
10/10
Jose Maurício
7 泊旅行
10/10
Jose Maurício
1 泊の家族旅行
10/10
Anita
4 泊旅行
10/10
Staff should be more accommodating for later check-outs from the hotel.