I choose this particular property because of my previous experience with a sister property. Although the service is outstanding this is far from the previous one. Our room was dated, the sofa bed should have been replaced a few years ago. The shower condition was sad a non-functional. Overall for the price paid the only thing outstanding was the view. In regards to the outside grill, the menu was limited and the food doesn't deserve a rating, had to request cups of water several times because for some strange reason that was not provided even though we were having a gorgeous sunny day with typical high humidity. We had pastries and coffee for room service and requested two glasses of water. We received coffee, miniature pastries, and no water. The sushi restaurant was a better experience, with good portions and somewhat ok sushi. On a more positive note, the service people. From the front desk at check-in to servers, maids, restaurant managers, beach attendants, valet attendants, bartenders, and so forth, everyone had a wonderful attitude. The place was busy but I did not see a crabby face or a bad attitude from anyone. It's a proud team and it shows. Impeccable uniforms and a professional attitude, and they look like busy ants striving to make you feel appreciated and comfortable. I did notice that the place was being refurbished on the outside. So I am sure the rooms will be refurbished, too... Eventually.