I really wanted to write a great review- the hotel is in a great location with friendly, welcoming staff on arrival. It is an old building in York but this shouldn’t mean that it’s acceptable to be cramped, unclean and lacking in basic room facilities.
Positives- staff very amenable - the restaurant was full in a very rainy afternoon but they offered room service so we could eat. We couldn’t fault the food. Bed was fairly comfortable and room was warm.
Areas to improve : cleanliness of the room. Pretty dirty with a very unclean toilet. Grubby shower, floors, windows and lacking in basic amenities - wardrobe, bedside table etc.. Had to boil the kettle on the floor as cable wouldn’t reach to socket, boiling hot water out of sink taps (there was a warning sign!).
For the price of the room (£368 room only!) it really is terrible value and I wouldn’t recommend or stay again.
I would have mentioned the issues to the staff but we weren’t asked how we found our stay.