6/10 Good
Nov 27, 2024
Average hotel with less than average service
Upon arrival, we checked in only to find we were given the incorrect room type. I went back to the front desk and this was met with an excuse that another employee “must have given it away”, which was then followed by 20 minutes of staring at a computer screen and occasionally clicking away. This was followed by 10 minutes of talking to another employee, then another 10 minutes on the phone. I told him that if they did not have our room (a dbl queen) then he could just provide us with 2 rooms with a single bed each. He followed that with “well, we would have to charge you the difference”! My response was that I had properly booked the room and the error was solely that of the hotel. Eventually we were given the room we were booked. The bummer was that the sunset occurred while waiting for the host to get his act together. Not sure what the $38/day “resort fee” covered…the only thing besides a small parking area was a mildly dirty pool with no hot tub. We will be skipping this property the next time we visit Santa Barbara.
Verified traveler
2-night family trip
Verified Hotels.com guest review
