Service was great - Ben took care of us even when we had an issue with our reservation which was our fault. Great location
Ryan
6 泊の出張
10/10
Staff is excellent and friendly.
Edward
2 泊旅行
10/10
Gilvydas
1 泊旅行
6/10
Sadhana
1 泊旅行
4/10
angel
1 泊旅行
10/10
Amenities and location
Jonathan
1 泊旅行
8/10
Marco
1 泊旅行
10/10
MARK
4 泊旅行
8/10
Steve
2 泊旅行
8/10
Hotel is very chic and staff is very friendly and accommodating. Only thing I did not like was a lot of loiterers outside the hotels neighbor is very intimidating.
Tracie
3 泊の恋人との旅行
6/10
Sacha
2 泊旅行
8/10
Keisha
3 泊旅行
8/10
Melinda
1 泊旅行
6/10
Waited over 2 hours to check in. Yes, I realize check-in is 3 pm but I’ve never arrived to a hotel early and waited more than 30 mins for my room to be ready. They held fast to the 3 pm time and we had to wait in line at 3 pm, behind others who just walked in, to get checked in for our room after sitting for 2 hours in the lobby.
Room was large for NYC, shower leaked all of the bathroom floor. Pool was a nice amenity but the elevators were gross - dingy and dirty with peeling wallpaper. For the price, it met expectations. Don’t think I’d ever stay here again though. I’d rather pay a bit more for a better experience.