Room great!! Hotel was clean,
Cons: I was charged an extra night so have to wait until my credit card statement comes in to dispute it. I was left waiting in the restaurant over 1 hour for food one evening.
宿泊されたお客様
3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月30日
Shan
Shan、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月30日
Bad experience
We booked a 3-night stay at Novotel. When we arrived at the hotel, they informed us that they did not receive our booking, even though the payment was already credited. All rooms were sold out, so we couldn't check in. They transferred us to another hotel and agreed to help us cancel the booking and get a refund.
In the meantime, I contacted Novotel and Hotels.com, but they are still blaming each other, and I have not yet received a refund. I hope Hotels.com will take this incident seriously. Please assist in securing my refund.