We checked out in the morning at 10 am, and we left our luggages at the front desk. We agreed that we will come back to take them in the afternoon around 14:30 or before 15:00, she said no problem and there is always a person at the front desk this afternoon. But after when we arrived there at 14:50, no body was there and we called and messaged them, no answer… we waited more than 20 minutes, finally we found a person( a worker from a beauty shop) has the right number of a manager, in the end we got our luggages, and we missed our train, but we were lucky the train from Napoli to Milan was 30 minutes delayed.