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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Luxury beachfront property with spa, near Aquaworld

Choose dates to view prices

Hard Rock Hotel Cancun - All Inclusive, where vibrant energy meets luxurious comfort. Located near La Isla Shopping Mall and Iberostar Cancun Golf Course, indulge in a free breakfast buffet and unwind with yoga classes or a round of golf on the 18-hole course. With The Rock Spa offering massages and facials, this resort is perfect for relaxation.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Pet friendly
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 6 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Health club
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private hot tub
  • Garden
$360 nightly
The total price is $441
Jun 1 - Jun 2
Total with taxes and fees

Why we love this property

Seaside bliss
This all-inclusive property sits on a white sand beach. Ocean views complement dining, while beach towels, umbrellas, and loungers await.
Work meets play
Seaside conference center with 14 meeting rooms transforms into a wellness retreat. Spa services, swim-up bars, and tennis courts balance productive days.
Golf retreat by the green
Hit the links at this 18-hole adjacent course or take golf lessons nearby. The property boasts a golf-view restaurant and full-service spa.

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 1066 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Premium bedding, down comforters, free minibar, in-room safe

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(20 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Rock)

Premium bedding, down comforters, free minibar, in-room safe

Suite, 1 Bedroom (Rock)

  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King | Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

8.2 out of 10
Very good
(20 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Lagoon view king

Deluxe Lagoon view king | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

8.4 out of 10
Very good
(31 reviews)
  • Lagoon view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

8.6 out of 10
Excellent
(36 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Lagoon view double

Deluxe Lagoon view double | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

8.2 out of 10
Very good
(21 reviews)
  • Lagoon view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(22 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 861 sq ft
  • Sleeps 6
  • 4 Double Beds
  • Free WiFi

View all photos for Classic Room, Accessible, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, Accessible, Lagoon View

  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Lagoon view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 850 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • Ocean view
  • 850 sq ft
  • Sleeps 6
  • 4 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Lagoon View (Classic)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Lagoon view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic) | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room (Classic)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed (Classic)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond) | Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 1 King Bed, Ocean View (Diamond)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Ballenas Beach - 6 min walk - 0.6 km
  • Aquaworld - 11 min walk - 1.0 km
  • Oasis Arena - 3 min drive - 1.8 km
  • Hotel Zone Beaches - 4 min drive - 1.8 km
  • Iberostar Cancun Golf Course - 5 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Tulum Intl. Airport (TQO) - 148 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Zango - ‬7 min walk
  • ‪St. Trop - ‬6 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • Cafetto

About this property

Hard Rock Hotel Cancun - All Inclusive

At Hard Rock Hotel Cancun - All Inclusive , you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 15-minute walk of Aquaworld. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Pizzeto, one of 5 restaurants, serves pizza and is open for lunch and dinner. Other highlights at this luxurious property include 2 swim-up bars, a free kid's club, and a health club. Fellow travelers love the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Aerobics

Dancing

Language

Water fitness

At a glance

DONE

Hotel size

    • 600 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 50 lbs per pet)*
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Babysitting (surcharge)
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Basketball
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Table tennis
  • Golf lessons nearby

Working away

  • 14 meeting rooms
  • Conference center (16404 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • Piano
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Waterslide
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Waste recycling policy
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 2 stairs to reach property
  • Tile flooring in room

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Uses some LED lighting

Special features

Spa

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 34 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from August 3 2026 to December 15 2026 (dates subject to change).

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per week

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club or fitness facility

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Hard Rock Hotel

All Inclusive Hard Rock Hotel Cancun

Cancun Hard Rock Hotel

Hard Rock All Inclusive

Hard Rock Hotel All Inclusive

Hard Rock Hotel All Inclusive Cancun

Hard Rock Hotel Cancun

Hard Rock Hotel Cancun All Inclusive

Hard Rock Hotel All Inclusive All-inclusive property

Hard Rock Cancun Inclusive in

Hard Rock Hotel Cancun All Inclusive

Cancun Hard Rock Hotel Cancun - All Inclusive Hotel

Hard Rock Hotel Cancun - All Inclusive Cancun

Hard Rock Hotel All Inclusive

Hard Rock Cancun All Inclusive

Hard Rock All Inclusive

Hotel Hard Rock Hotel Cancun - All Inclusive Cancun

Hotel Hard Rock Hotel Cancun - All Inclusive

Hard Rock Cancun All Inclusive

Frequently asked questions

Is Hard Rock Hotel Cancun - All Inclusive currently open?

This property is closed from August 3 2026 to December 15 2026 (dates subject to change).

Does Hard Rock Hotel Cancun - All Inclusive offer free cancellation for a full refund?

Yes, Hard Rock Hotel Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hard Rock Hotel Cancun - All Inclusive ?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hard Rock Hotel Cancun - All Inclusive ?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 150 per pet, per week. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hard Rock Hotel Cancun - All Inclusive ?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Hard Rock Hotel Cancun - All Inclusive ?

Yes, an airport shuttle is available. The charge is USD 34 per person roundtrip.

What are the check-in and check-out times at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hard Rock Hotel Cancun - All Inclusive ?

No, this property doesn't have a casino, but PlayCity Casino (22-min drive) and Royal Yak Casino and Sports Book (23-min drive) are both nearby.

What is there to do at Hard Rock Hotel Cancun - All Inclusive and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes basketball and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hard Rock Hotel Cancun - All Inclusive also has 2 swim-up bars, a waterslide, and a Turkish bath, as well as private indoor hot tubs, an arcade, and a garden.

Are there restaurants at or near Hard Rock Hotel Cancun - All Inclusive ?

Yes, there are 5 onsite restaurants, featuring pizza, garden views, and poolside dining.

Does Hard Rock Hotel Cancun - All Inclusive have rooms with private hot tubs?

Yes, each room has a private indoor hot tub.

Does Hard Rock Hotel Cancun - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hard Rock Hotel Cancun - All Inclusive like?

Hard Rock Hotel Cancun - All Inclusive is a short 11-minute walk from Aquaworld and 20 minutes' walk from Kukulcan Plaza Shopping Mall.

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Reviews

Hard Rock Hotel Cancun - All Inclusive Reviews

8.0

Very Good

8.4

Cleanliness

8.2

Amenities

8.4

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was great, with many reviewers praising its exceptional quality, swim-up bars, and friendly staff. (41 reviews)
  • The beach was beautiful, warm, and perfect for confident swimmers with comfortable beach chairs. (36 reviews)
  • The all-inclusive experience offered a wide range of amenities, including great food, drinks, and activities, with friendly and attentive staff. (13 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Restaurant
Beach
Drinks
Booking
Family friendly
Entertainment
Breakfast

Reviews

Verified

10/10 Exceptional

Staff were extremely helpful and warm and welcoming room was clean and very well taken care of food was delicious and atmosphere was very enjoyable would recommend this hotel
Todd, 2-night trip
Verified

10/10 Exceptional

Everything was great from staff to food.
The ocean view from our room
Diana, 3-night trip
Verified

10/10 Exceptional

Great resort, great beach, always helpful staff and great service!
Jeff, 7-night trip
Verified

10/10 Exceptional

Great room, great staff, great service, great food, great pool, great beach, great vibes.
Edward, 7-night trip
Verified

8/10 Very good

Great beds, ocean view, bath jaccuzi, food lovely, wine and margaritas great. Room service... pool side nice arrangement.
Glenn, 3-night trip
Verified

10/10 Exceptional

Amazing room staff were all friendly and super helpful. Food was also very delicious.
Elizabeth Karen, 6-night trip
Verified

8/10 Very good

Pool and swim bars were amazing
GURSEWAK SINGH, 5-night trip
Verified

10/10 Exceptional

Everything is top notch service.
Darlene, 7-night trip
Verified

8/10 Very good

Very attentive and hard working staff. Stunning views from the swim-up bar. Had a blast here!
nitya, 1-night trip
Verified

8/10 Very good

Their service was very good !!
Sehoon, 4-night trip
Verified

8/10 Very good

hospitality. great staff
Marvin Wilfredo, 4-night trip
Verified

10/10 Exceptional

The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.
Amer, 3-night trip
Verified

10/10 Exceptional

We had amazing experience, staff were very kind
Fernando, 3-night trip
Verified

8/10 Very good

Very good service. Hotel not as luxurious as in the past. Good pool. Great beach in front of the hotel.
Anthony, 4-night trip
Verified

2/10 Poor

Staff was great resort need to upgraded and the food could use some help
Giovanni, 7-night trip
Verified

10/10 Exceptional

Service and food was above average...pool was exceptional as was the beautiful sargassum free beach!!
John Joseph, 4-night trip
Verified

10/10 Exceptional

We had a really great family vacation at this hotel. The staff was super friendly and made us feel at home. Our room was always spotless, and we especially want to thank Michael at the Asian restaurant for making my birthday special, and Patricia, the vacation planner, for being so helpful. Overall, it was a lovely experience and we’d happily come back!
Eusebiu G, 6-night trip
Verified

10/10 Exceptional

Excellent hotel really recommended staying here. Rooms are clean the food is good the staff is good no complaints at all.
Elvis Alejandro, 7-night trip
Verified

10/10 Exceptional

Clean room ok, staff ok, beack view ok
Manuel, 5-night trip
Verified

10/10 Exceptional

Room was in great condition, Staff was super friendly and helpful, swim up bar could’ve had some more seating but other than that was great. The balcony had a great view with good space.
Steven, 4-night trip
Verified

10/10 Exceptional

Professional staff and service was great :)
Anuj Naresh, 7-night trip
Verified

10/10 Exceptional

Food and service was very good! Need some updating done on rooms but still worth it. Beds were very comfortable. Entertainment was excellent.
Danielle, 5-night trip
Verified

10/10 Exceptional

Room and resort was spotless. All employees were courteous, helpful and friendly. The pool/ towel boys are always the very best. Even though we are not hall of fame or members they treat us like we are. Thanks so much to Tacho, Willy, Tony, Angel, and Edwin. Jesus ( the smaller guy) was our server by the pool and he was great!
Valerie Lynn, 5-night trip
Verified

10/10 Exceptional

Absolutely beautiful view, beautiful facility, and the staff treated us so well. Cannot wait to go back.
candace, 6-night trip
Verified

10/10 Exceptional

Great resort. Food was higher quality than I’ve had at other AI’s, rooms were excellent. Great service most of the time. Nice beach, pools. No complaints. It is a fairly small resort.
Shari, 5-night trip