Very disappointed with our stay. We checked into the hotel in the late evening after a 9hr drive, unloaded our bags and were getting ready for bed when we discovered the fitted sheet had faint blood stains. We immediately contacted the front desk and spoke to the sales manager who provided us with a replacement sheets. Unfortunately when we went to replace the sheets we discovered that the pillow top cover also had what appeared to be a recent blood stain indicating that none of the bedding had been recently replaced. At that point it was quite late and we had already unpacked so we decided to just remove all of the old bedding including pillow cases and use the sheets we got from the front desk to sleep that evening which we were barely able to do after all that and to top it off the walls of the room were so thin that we could hear the couple in the next room. Also there was a large flood light right outside the bedroom window that came in through the top of the curtain lighting the room. The next day we called the front desk again speaking to the general manager who sent a maid to replace the bedding and clean the room. The maid further confirmed the blood stained pillow top and sheets as well as finding urine stains. Unbelievable! The maid gave the room a thorough cleaning and apologized for the issue even though it wasn't her floor. After that there was absolutely ZERO follow up by management nor any offer to compensate us for the terrible first night.
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月2日
Great hotel.
The room was great and the hotel breakfast was also really good. The only problem we had was that the pool was being refurbished. If that is something you was looking forward to using, check and see about its status before booking. We will stay here again.
宿泊されたお客様
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月29日
Nathanael
Nathanael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月27日
Kristalin
Kristalin、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
Great Stay
Stopped here as a halfway point for a long road trip and the area is calm and clean. We had our dog and theres a deposit, but i assume that's for cleaning even though there was some stains on the carpet when we arrived to our room.
Itssel
Itssel、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月12日
Clay
Clay、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月31日
MAGGIE
MAGGIE、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月29日
Maria
Maria、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月2日
MARLAINA
MARLAINA、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月22日
We checked in late night around 2am so first thing when we walked in the room and turned the lights on full of cockroach, had a nasty odor. It didn't look nothing like on the website 😕 😐 very disappointed. We canceled and left
Cecilia Yvonne
Cecilia Yvonne、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月22日
The room had cockroaches in the sink by the burners and fridge also one of the beds was not even made right.
Arnoldo
Arnoldo、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月14日
Mike
Mike、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月12日
James
James、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月5日
benjmain
benjmain、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月27日
Stay Only if you Must.
Pretty uneventful. The facility is extremely tired for a Staybridge. Lots of dings and cracks in the wall, several horrendous carpet stains, filthy and worn cutlery, etc. We’ve stayed primarily at Staybridges throughout our travels around the US and generally speaking, Staybridges are outstanding and pristine. Unfortunately this one is in dire need of updating and cosmetic repairs.
Rodney
Rodney、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Rogelio
Rogelio、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
Clean quite and comfortable. Bed was great and sheets where soft. Friendly staff.
chris w
chris w、1 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月14日
Great room
Very clean and spacious
Joshua
Joshua、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月13日
Cochroaches at Staybridge Amarillo. Cockroaches at motel 6 Fayetteville. I literally used home defense max one I got home and washed all clothes twice! Left suitcases in garage after spraying them. We are type to check beds first for bed bugs. Told my kids to not put anything on the floor.
Michelle
Michelle、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月8日
Nice property.
We got in late so the room was all we cared about. Clean, quiet and comfortable. Easy check in. Nice property. Felt safe.
Cindy
Cindy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月30日
Karthick
Karthick、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月29日
Property is not kept up. Seems dirty and old. The pool is foggy and the hotel smells funny. Front desk staff is super friendly and kind.