The hotel is in an excellent position for transport connections if you do not want to drive in London, bus outside, train (Strawberry Hill) 7 min walk. It is in excellent condition with spacious and very comfortable rooms and a high level of cleanliness. The staff are all very friendly and helpful. The restaurant has food of very good quality prepared and served generally to a high standard.
It did let itself down to a certain degree through a number of issues which are totally avoidable and led to frustration on our part.
The rooms have full Sky package, excellent we thought and unusual these days, but they have an issue all around the hotel with the Sky boxes failing, freezing, etc leading to them requiring constant re-booting. This was our experience and that of the member of staff that helped out on more than one instance.
Breakfast was pretty good with a large choice, however, they have to learn how to cook bacon without cremating it. They had an inability to provide white bread with the breakfast, my wife does not like brown and sourdough does not toast!!. No deliver of bread for 4 days, perhaps a call to Waitrose, who delivered on the second day, would has sufficed especially when guests have requested it more than once.
Restaurant food was very good, but they again had an inability to provide the menu, this time it was the sweets, 2 from 4 was the norm 1 from 4 on 1 day is not good enough - delivery issue?