Hotel location, facilities and services are great. The worst thing is the elevator which doesn’t work as expected. Every time I went upstairs or downstairs, either my choice of floor (button pressed) would be reset, especially after the door opened during my ride.
Chi Chiu James
Chi Chiu James、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2023年11月16日
Most of the staff are ignoring or careless what the customer need, I stayed 6 night without my bed light, I informed the front desk and never got fix, 😢
Let me begin saying I am a hotels.com GOLD member and always read reviews but never leave them. This hotel was SOOO amazing I must let you know. As an American living and traveling often in China I try to always choose 4-5 star hotels for English. This hotel didn't disappoint. The man at the front desk was Jack. He gave me an upgrade and also allowed me a free late checkout. Wonderful service. The breakfast buffet was possibly the best I ever had...even at much more expensive hotels. The waiter Harrison and the waitress Shmiley were always ready to make my cappuccino and even hold the elevator and wish me a good day when leaving. The head chef, Louis Deng, he walked me around to tell me the different foods and which part of China they came from. I didn't get a chance to use the pool or gym on this trip so I can't comment on this. My bathroom was amazing. Huge bathtub with free bath salts. Shower was huge with a massive rain shower at high pressure. I truly give this hotel an 11/10!!! I sadly don't think I will return to Guiyang but if I ever do 100% staying here! Thank you for your wonderful service! =)