ドリーム ダウンタウン (ニューヨーク)

Great hotel! Super chic and pretty. Great location.

Have stayed at this hotel on multiple occasions. Arrived at the hotel who issued me with keycard for my room and to access lift to 7th floor. Unable to get to my level due to an issue with reader in lift so had to go back to front desk for help getting to my floor (same again the following evening). 1.45am a guest next door gets to his room and immediately starts playing loud music. I didn’t react straight away but by 3.00am I gave up and tried to call the front desk but no answer! After multiple failed attempts I tried to call the Concierge and again the same thing, no answer!!! After some time, the call was automatically rerouted to central reservations where I was able to finally speak to someone who told me that I needed to get dressed and go down to the front desk and try and find someone to assist!!!! By this time it was almost 4.00am by which time the neighbouring guest obviously decided it was time to sleep and turned the music off!!!! Seriously concerning that nobody at the hotel was contactable and wonder what would happen if it turned out to be a real emergency!

The hotel has many pleasant qualities. The bed is comfortable and the design is very chic. We enjoyed a fantastic view and enormous bathroom. On the downside, our TV didn't work properly, the light switches are nearly impossible to figure out (or don't function), the elevators only work intermittently, and the property essentially functions as a nightclub and we could hear music in our room until 4 AM each night.

Hotel is just expensive because of the area it’s in. Everything about the hotel is so overpriced. $7 for a bucket of ice. Are you kidding me? The phones to communicate with front desk didnt even work more than half of the time. The rooms were very dirty. Promised a fridge, but it was just filled with expensive bottles and snacks and not a lot of storage space! Also, if you have trypophobia.... this is absolutely the worst place to stay.

While I did not spend a lot of time in the room, I was disappointed the TV was barely functional the entire time. The bed was comfy but the pillows were not; they were so soft that they became non-existent when you would set your head down. The hotel does have a trendy vibe and the location is great, however.