2/10 (不満)
2024年12月2日
Beyond terrible
Beyond disappointing- wouldn’t recommend to anyone, awful experience. The manager was beyond uncooperative! We had booked through hotel.com a ‘family room’ , we had then noticed a few days before our stay a luxury room had become available at a cheaper price so we rang up and spoke to a gentleman Luke( couldn’t fault him in any way-the most understanding staff member they had) who had it all swapped over for us- upon arrival we had to wait 20 minutes for them to even be able to open up the room door which was beyond a joke, key wouldn’t work so had to get maintenance ( is this not checked before check in? How could they have cleaned the room the morning of our stay when they key wouldn’t work?) when we did eventually get in, the smell was gross, smelt like old, dog and damp and wasn’t the warmest of rooms. The windows wouldn’t close and we had a view onto the back alley. The room was decorated with dog hair it seems, dog hair in the bed, in the shower floor and the blankets and in general over the floor. Dog friendly yes- this amount of hair NO. We then went down and questioned as we did not get either a luxury room or what we first enquired about as a family. We got a standard double-so not even what we paid for. We weren’t welcome back for breakfast and they refused a refund or even partial to fund towards our amazing stay in the premier in 30 second walk around the corner. premier in = 5 STAR.
Highly recommend not staying a night in this eyre court hotel.
Georgina
Georgina、1 泊旅行
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