Reserved over Expedia as a package for two adults and two children. Upon check-in, I was told that my older child (age 13) must be counted as an adult and was charged more than 5000 baht extra per night. This is despite having specified the age at booking and the booking going through as a child. Hotel refused to refund and Expedia also contacted the hotel and was refused refund. This caused the trip to go well over budget and should be considered false advertising.
I use this hotel every year and love it. It is moderately quiet, convenient and safe.
The name of the hotel has changed this time, but it is not yet known and I was taken to a different Sheraton, next time it will be improved!
Noriko
8 泊旅行
8/10
Room was great, with very clean and neat amenities. One drawback was Wifi was weak.
Yasunobu
3 泊旅行
8/10
I was satisfied in the stay, except wireless internet connection. My devices could detect WiFi but the connection/authorization failed. Based on my claim, the staff prepared a WiFi router in the room and it worked very well.
Thanks to staff for their honest response, but the hotel had better to check the wireless situation carefully.
Mitsunori
3 泊の家族旅行
10/10
Emi
4 泊旅行
10/10
KAZUNARI
3 泊旅行
8/10
Tetsuya
3 泊旅行
8/10
Tsutomu
4 泊旅行
10/10
Friendly staffs and very convenient location, thank you team