2/10 (不満)
2025年2月20日
Horrible experience - terrible customer service.
Horrible time, made a reservation on line - they accepted my money and sent me a confirmation. They lied. The place is not even open this time of year. I waited hours because you cannot check in until 4:00. No one shows, no one is there, called - no one answers. The cleaning staff directed me to the hotel owners who were the most helpless people I have dealt with, they told me this was my fault and that I needed to call the owners directly and can never trust hotels.com. They took my money and will not give it back. Do not stay here ever is my recommendation, they waste time, money and mostly just make you mad by never resolving the issue - just blame the customer for using a third party site. Terrible experience. They even sent me pre check in paperwork to confirm the reservation. Requested copies of my ID. Hope they are not scamming me in a worse way too. dont get scammed by them too - stay far away from this place is my recommendation.
Wayne
Wayne、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ