The hotel is fairly new, we booked two rooms for a family of 4 adult and 1 youth.
Check in was terrible we got to the room and the rooms was set up for two adult, the second bed was not in the room, after numerous calls to the the reception, a bed was provided at 12am hours after check in.
Second day, we were my 13 year old was discriminated against in the restaurant which was reported to the managers. At that point non of our party wanted to eat in the restaurant.
The manager offered as a Will of good gesture to book us into the different restaurant, however the first restaurant we were booked in refused us entry as we were not on the guest so we went without dinner that night. Again this was reported to the night manager who offered room service for a sandwich at 7:30pm but sandwich did not come until 11:30pm.
We spend us entire holiday leaving the hotel in the morning and coming back to sleep at night.
Despite we paid all inclusive, we did takeout throughout our holiday.
Room was not cleaned and there were plates left out in the hallway for days.
These issues were logged with the hotel and to date no compensation was given.
Another guest while we were they reported theft while we were complain about the hotels the service we received
Daniel from customer experience and another manager were approachable along with a handful of staff member were friendly, however, some check in staff especially the lady that checked us in was very dismissive and unfriendly.