Sadly this wasn't a good stay.
I needed to get access to my room earlier. The staff were nice and organised this for me which was excellent.
There was some confusing mis messaging about the wifi when I joined and so I tried to dial down to reception to ask but the phone in the room was disconnected.
When I got onto the wifi the quality was very poor which led to 2 very bad calls with clients. I had to use my phone's signal as wifi in the end but phone signal was bad so this also wasn't good. Wifi was good the next morning so it seems to be inconsistent.
The room was cold and there were no controls for the temperature - found myself getting into bed fully clothed in the evening to stay warm.
Ordered room service which cam promptly and was good quality.
Staff were nice but were missing a lot. A few times not at reception, at the bar or at the restaurant which caused me a few delays.
Worst part was that my room seemed to be over an area where they were banging, moving heavy things every 1-5 minutes from around 10pm to at least 12:30 which meant I couldn't fall asleep.
A combination of room temperature, noise and thin pillows meant I got very little sleep which led to the stay being pointless as I had chosen to stay locally to be fresh for an important, long meeting the next day.
So I won't stay again. Poor wifi and lots of noise at night means it just isn't a good hotel despite the staff and food being nice.
宿泊されたお客様
1 泊の出張
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10/10 (最高に素晴らしい)
2025年1月27日
Lovely one night stay
We arrived about 40 mins before check in time and parked our car in the last space in the hotel's carpark. I went in to explain that we were going to leave our car and the very friendly lady on reception told us that we could check in early. We stayed in a lovely room that had everything you needed for a comfortable stay.
That evening we had a few drinks in the very popular bar but we didn't eat in the restaurant (we had other plans).
The next morning we were greeting in the restaurant for breakfast by a very cheerful lady who explained the breakfast menu to us. Breakfast was great-plenty of cold choice and the cooked breakfast was fantastic! Check out was quick and easy. If ever we were in the area again we would definitely stay at The Swan.
Anne
Anne、1 泊旅行
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2/10 (不満)
2025年1月26日
Edward
Edward、1 泊旅行
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10/10 (最高に素晴らしい)
2025年1月25日
Music weekend
Stayed before so I was expecting a good service. Not disappointed Excellent allround.
Derek
Derek、2 泊の出張
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10/10 (最高に素晴らしい)
2025年1月24日
Lovely place to break a long journey
Staff were really friendly, especially Amberly in the breakfast restaurant. The room was very comfortable and it and the whole hotel full of character.
Nic
Nic、2 泊旅行
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10/10 (最高に素晴らしい)
2025年1月22日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月21日
Robert
Robert、1 泊旅行
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10/10 (最高に素晴らしい)
2025年1月21日
Keridwyn
Keridwyn、6 泊旅行
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10/10 (最高に素晴らしい)
2025年1月20日
Gem of a Hotel
We were very well looked after from the minute we stepped through the door. Bar staff, restaurant staff and reception were very friendly and welcoming. The quality of the food in the hotel restaurant. We had Sunday lunch and breakfast the following morning. Everything was freshly cooked, well presented and of the very highest quality. Our room was spotless and spacious. Toiletries that were provided were exceptional! These are available to purchase at reception for anyone wanting to take some home. The hotel is very relaxing, we had total peace and quiet in our room. We will definitely return to this hotel. We had the perfect weekend.
Julie
Julie、1 泊旅行
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10/10 (最高に素晴らしい)
2025年1月19日
Michele
Michele、2 泊旅行
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10/10 (最高に素晴らしい)
2025年1月18日
Comfortable town centre hotel.
The Swan is a very nice town centre hotel located on a quiet high street. We were greeted by very friendly and accomodating staff. The food served was of a consistently high standard. Breakfast in particular was excellent, served by staff who brightened our day with their enthusiasm and cheerfulness. We would definitely stay here again.
John
John、2 泊旅行
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10/10 (最高に素晴らしい)
2025年1月13日
Susan
Susan、1 泊旅行
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10/10 (最高に素晴らしい)
2025年1月9日
Paul
Paul、2 泊旅行
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10/10 (最高に素晴らしい)
2025年1月9日
Atmospheric , comfortable hotel . Well equipped rooms , Extensive food menu with tasty meals from a full range menu. Personable friendly and helpful staff .
Raymond
Raymond、1 泊旅行
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8/10 (とても良い)
2024年12月31日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月29日
Elizabeth
Elizabeth、1 泊旅行
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6/10 (良い)
2024年12月28日
Going down hill .
Waited 5 minutes for some one to turn up at reception both arriving and leaving. Not enough staff employed. Staff friendly but are having to do to much . I watched breakfast lady having to deal with someone trying to checkout. Breakfast looked good but cold.
AlAn
AlAn、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月28日
Lovely hotel and amazing food and drink! staff were attentive and friendly- breakfast was amazing!
FIONA
FIONA、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月27日
Probably the best hotel in Stafford
Probably the best hotel in Stafford. Friendly staff, great breakfast and perfect location. A little more expensive than the others but worth it.
James
James、1 泊旅行
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8/10 (とても良い)
2024年12月24日
Good location
It was a lovely stay, room nice and spacious and food good.
Found one lady was rude to customers. Not approachable at all, not sure if she was a manager or supervisor as didn't wear a uniform like the other staff.