The staff was extremely rude and unprofessional. We arrived at the condo and it was completely unsanitary. We contacted the property manager and he was rude and basically said it was on Expedia. After talking to him further, he said they would provide a full refund but that Expedia needed to be the one to contact them.
Expedia tried to contact them on my behalf and they wouldn't respond. I'm still working work Expedia and hope they will provide a refund for our inconvenience.
Kelly
Kelly、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月7日
Robert
Robert、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年8月2日
James
James、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年7月21日
The condo set up is nice. Our condo was covered in black hair, my son’s comforter had a white substance on it that looked suspicious and unwashed. The neighbors were doing drugs and it was blowing into our condos vent system. Some guy was asking my daughter weird questions at the pool. Security was horrible. People were inconsiderate of children being in the pool and smoking, doing drugs there, when none was allowed. The out door halls were full of trash and someone had a car hood on the 3rd floor?!?. This place is over priced compared to other condos in the area that have way more amenities.
Heather
Heather、7 泊の家族旅行
Orbitz を利用した宿泊者限定の口コミ
2/10 (不満)
2023年7月3日
Customer service is not professional, was looking more than 1 hours to find a building, finally the third times reach customer service the building number was provided incorrectly, inside the room the front door luck was missing, toilets out of order, room is very poor quality and doesn’t cost this money I paid. Don’t recommend anyone
iryna
iryna、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年5月22日
Good
Villa was really nice. Master bedroom vent barely worked. Very little cold air came out of vent.
Rob
Rob、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2023年4月12日
This place is disgusting. We had a late check in so we had to stay 2 nighy but i demanded a refund the next day and we left. There is MOLD in the units dirty q tips and toilet paper on the floors. The dishwashers have dirty dishes that smelled like they hed been in there a month. Do not waste your money. Absolutly the worst place ever to stay. And to top it off i had to fight to get my money back. Absolutely the absolute worst place on the face of the earth. Also staff has nerve to say "well good luck finding a new place".....less then 5 min we had a new 2 bedroom ocean front room booked for cheaper then this nightmare. Stay away from this place at all cost.
John
John、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年11月15日
WILLIAM
WILLIAM、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年11月14日
Brian
Brian、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2022年9月7日
Close to the pool.. Did not like the fact that the check in closed at 5:00 PM. Did not like that no maid service at all.
Michael Robert
Michael Robert、14 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年8月15日
My family has rented condos at River Oaks fir several years. This has been the worst experience we have had. The unit was nicely decorated but it was not clean. One of the bedrooms had a horrible odor. We kept looking for a dead rodent because the room smelled so bad. There were spider webs everywhere. The patio area was disgusting. There was a nest of bugs and one dirty chair. The master bedroom had a broken bed that was propped up with a piece of cardboard. The second bathroom had a ceiling air vent that was barely hanging on the ceiling. The washer stopped working after one wash. And to top it off, in the second night we were locked out of the unit for two hours because the door code stopped working. We called every number we could find, only to get voice mail. We finally stopped a security guard driving in the parking lot. He called maintenance and they answered for him. The gentleman was rude and said he was only there for the owners and not renters. We finally find someone from beaches rentals to help reset the code when qe didn't even rent through beaches, yet we were expected to know to call them. Terrible experience.
Arnett
Arnett、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年8月13日
Nice resort that needs better maids
My initial unit that i was assigned wasn't fit for human occupancy. It was filthy !!!!
I went back to the office and let them know how gross it was and i wouldn't stay there. She called the super of the cleaning crew and was told it had been cleaned. I shared with her i didn't live in filth and i wouldn't there either. I was given a better unit that was much cleaner. It had a leaking toilet in one of the bathrooms and the screened patio had holes in the screens but was cleaner than the first unit. The cleaning crew definitely need to be retrained!!
Beverly
Beverly、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2022年7月31日
Santana
Santana、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年7月30日
Said
Said、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年7月27日
Roaches everywhere
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2022年7月17日
Poor condition and Outdated in THE FAIRWAYS
Booked 2 room for a FAMILY vacation. The rooms were on two different sites. One room was in good condition. The other room had a decent working air condtioner and excellant washer and dryer but it
was dirty with ants and roaches. I deserve to have the cleaning fee returned since I had to clean and disinfect the condo. One bed only had three wheels. The toliet was cracked and the plumbing sucked.
Sandra
Sandra、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2022年7月15日
Rosita
Rosita、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年7月14日
A bad experience
The reception was Awful!!!!!!!No one knew what they were doing. And they sent us to the wrong and most disgusted place, and somebody’ suit cases were still in there. And after so many call, I finally got to talk to someone who could not help. So I had to look for a hotel the night and the rest of my vacation.
Abdelhaq
Abdelhaq、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2022年7月9日
The condo was dirty. Had to clean the ceiling fan before putting on as dirt/dust was hanging off it. Carpet was stained and dirty. Had to keep shoes on. Expedia stated that hair dryer was included, was not, so had to buy one. Although picture showed pool was in back of condo, had to drive to one of the pools.
Robert
Robert、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年6月20日
My boyfriend and me booked a room on Expedia for 5/27/22. After we paid for the room, it said we owed $19 at property. Check in states it was at 3:00 pm. We arrived around 2pm. We were told check in was at 4 and we were unable to complete paperwork and staff member was very rude. We came back at 3:30 pm. The staff member did allow us to complete paperwork. We were then told we owed an additional $60 and 100 deposit. When asked about the price we paid on expedited, they said expedited had hidden fees and did not pay them fully for the room. States we still owed their resort fees. We paid the amount owed. We were unable to get into the room until 7pm. When we got into the room, the smoke alarm was going off. The office stated there was nothing they could do but maintenance would check it out the next morning. I asked if they were fine with the fact that we paid more money then was supposed to, didn’t get into the room until 7pm, and now will be up all night listening to a smoke alarm going off. We ended up taking the smoke alarm off the wall and took battery out.
Nicholas Wilson
Nicholas Wilson、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年6月6日
Margaret
Margaret、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年5月27日
Rhis place had roaches. Theycwere cleaned to par. Covers were rolled up from previous guest and just thrown in the closets. Stove abd refrigerator was not cleaned. Frease spots all over rhe stove and the refrigerator had sticky red sauce over it