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Could not get room temp controlled - it was either too hot or cold. Was told it was a queen size bed but it was a large double even though they said it was a queen. Was supposed to automatically, upon check out, have room deposit returned but had to ask for it to be done right then. The room was clean.

1. Staff was nice and polite. Nice that there were enough sets of towels for the 3 of us in room. 2. Bag breakfast pleasant surprise, but wished there was a coffee machine in the room as advertised. Another Comfort Inn we stayed at during covid had the in room coffee. Frig and microwave were nice to have. 3. 1st floor room for our dog was convenient, but first time in 3 stays during covid that we were charged for being on the first floor. 4. Online reservation via Expedia was horrible.

The room was clean and the bed was surprisingly comfortable. Staff was great. Neighbourhood was a bit undesirable, but if you are only there to sleep, it's a great bang for your buck.

The layout of the hotel was a bit confusing. The office is hidden at the back.

The Mgr. Was rude on our second viisit. I DO NOT LIKE, THAT I DID NOT GET MY RECEIPT AT CHECK-OUT. GORDON DALE.

The lady at reception had a super bubbly personality..I felt very welcomed. The rooms are very well maintained and the location is central..

They wouldn't even let us in . took my money from the bank but because I paid with visa debit and had no major credit card they wouldn't let us stay and told me they had a no refund policy. So I got scammed out of 130.00 took the money, no room

Very pleasant and clean

I travelled here for four hours on a last-minute work assignment and arrived just after midnight. When it came time for the security deposit I realize that I had brought my wife’s credit card instead of mine although both have the same credit card number and a link to the same account. I provided valid ID and was willing to and offered to make a cash deposit or leave my debit card as a deposit however they were not willing to reason with me. So at 12:30 AM I was left with nowhere to stay and a room that was booked but I already had to pay for that I wasn’t allowed to enter I still have not received my refund for the room either thanks a lot hotel.com I slept in my car, barely, and spent over two hours the next day on hold trying to deal with customer service to get my money back which still has not arrived

hotel was fine but needs updating,but my main complaint was being charged an extra $15 for the use of a ground floor room,my wife who has a walking Disability could not climb the 2 small flights of stairs so when I asked for a ground floor room I was told it would cost an extra $15, not very happy about that.