Do not stay here. The property looks nice on the outside, but the rooms have signs of bed bugs, the staff is unpleasant, and the rooms need updating. Upon check-in, I looked for signs of bed bugs, as I do on every stay, and I found shells in the bed. I alerted the person on staff, but since it was 11:00 pm, I just stayed in my friend's room who had no signs of bed bugs. They offered to switch me, but I did not want to leave my friend in another area of the resort as it was just the two of us. The next morning, we went and spoke to the manager. He had housekeeping come and inspect the bed and I also took my own pictures. Housekeeping came in and when I showed her the shells of the bugs she just said they were dirt flicked them off the bed to the ground and called the other house keeper to change the sheets. Then she began speaking in Spanish with the other housekeeper saying the bed was just a little dirty and she just needed clean sheets. I told her I knew Spanish and started to respond in Spanish, and the other housekeeper said to the inspecting one, lets use English 'cause she understands. While this happened, I texted the manager photos of the bed bug shells. The manager ignored my pictures and said the housekeeper saw no signs of bugs, and he went and saw nothing. They changed my room but did not compensate me for the room I did not sleep in the one night. The staff and the room were both nasty.
