I visited Saratoga Springs to present at a conference. I chose the Longfellows Inn and Restaurant because of the reviews and the loft suite, which looked like it would provide a luxurious spa-like bath experience and a peaceful respite from a busy three-day conference.
The service experience was highly disappointing. I encountered only two staff members who were professional and welcoming to me. For instance, whenever I encountered a front desk receptionist as I entered the Inn, they would look at me like I had three heads, without uttering a word of hospitality one would expect to receive from a hotel front desk.
And at the Longfellows Inns restaurant, I encountered a cold reception from the hostess, and the food was horrible. I ordered the braised short rib on the menu. The server brought it out to me in what seemed like 10 minutes. The string beans were hard, and the mashed potatoes were cold. I couldn't believe it. I then saw the chef come out of the kitchen smiling as he walked past my table. I felt uncomfortable in the restaurant, so I left without eating my entree.
When I checked out of the hotel early morning, the front desk receptionist didn't even say a word to me as I dropped off my key at the front desk. No good morning or thank you?
The Longfellows staff and restaurant clearly reserve hospitality and professionalism for certain guests. I have no other explanation for the coldness exhibited during my stay.
