The hotel is in a great location, and everything else was good, but the lobby is a huge disappointment. I can’t believe how it’s set up. They keep the door open, and today, for example, it was only 28°F (below 0°C). People are constantly coming in and out, so the door stays open more than it’s closed. It’s freezing, almost to the point of cruelty. This isn’t just uncomfortable for guests but also for the workers—it’s inhumane.
The front desk staff are forced to wear jackets because it’s so cold. I couldn’t even stand to be in the lobby for long because of how freezing it was. I’ve never seen anything like this at any other hotel. They must fix this issue. I will never stay here in the winter again unless this problem is addressed. It’s unacceptable.