This was our second stay at the property, as we had been there 8 months prior. The last room was a bit "odd", but it worked fine.
This time, the entire property was a COMPLETE letdown. First, let me explain who I am as a traveler.
I'm 63 years old, and I've stayed at lots of properties around the world, and expect at least a minimum level of service and value. This means to me -- help with bags, a clean room with working facilities, and some ease of access to my room. The previous room I had was just about at the minimum level, and I booked the hotel a few months in advance, expecting this because of the proximity to shopping and restaurants in Chester. I requested the same room, but it was already booke and I was assured that I would get an upgrade.
The room was three flights of stairs up. When we got to the room we immediately saw a large shower and TWO bathtubs in a long room. The toilet was behind what could charitably be described as an outhouse door with the ceiling sloping so you hit your head every time you use it. The door latch was appropriate for an outhouse.
The fan didn't work. The mirrord didn't light. The lighting was dim throughout. We turned on the TV and it went straight to some adult channel, and it took us time to figure it out. I'm positive they shoot "videos" in that room. Oh, and I had to haul my bags up the three stories and back down when we checked out.
Never, ever again. There is DEFINITELY better places.
